Summary
Dr. Craig Glover, President and CEO of Family Care Health Centers in West Virginia, emphasizes the importance of patient-centered care and accessibility in healthcare leadership. With over 20 years of experience in federally qualified health centers, Glover shares insights on the challenges and successes his organization has faced, including the recent opening of a new urgent care facility and a community pharmacy aimed at addressing local pharmacy deserts.
As Family Care Health Centers looks to the future, Glover highlights the need to prepare for upcoming changes to Medicare that could impact patient access. The organization is actively educating patients about new work requirements and redetermination processes for Medicaid coverage, ensuring that the community is informed and supported. Glover also discusses the potential for growth in expanding pharmacy operations and urgent care services, aiming to provide more comprehensive healthcare options for patients.
In terms of leadership, Glover admires Colin Powell for his practical leadership style and ability to engage with team members while maintaining a clear vision. He emphasizes the importance of fostering a culture that prioritizes patient care, which is reinforced through extensive training and ongoing evaluations of staff performance. Glover's commitment to building a strong, mission-driven team reflects his dedication to improving healthcare access in West Virginia.
Show Notes
In this episode, Craig Glover, EdD, MBA, MA, FACHE, FACMPE, President and Chief Executive Officer, FamilyCare Health Centers, discusses expanding access through urgent care, community pharmacies, and patient-centered services. He also shares how mission-driven leadership and a strong organizational culture are helping improve care for underserved communities.
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