112: Finding your voice, building confidence & creating your own path with Kirsteen Young
100 Women in InsuranceShow Notes
Summary Kirsteen Young shares a career journey that moved from law into insurance and healthcare claims. She talks about recognising what she was good at, discovering where those skills could take her, and why you don't need to know exactly where your career is heading to take the next step. A big part of Kirsteen's story is finding her voice. From being surprised by positive feedback to realising that her high standards and willingness to take on responsibility could sometimes work against her, she shares how experience, relationships and encouragement helped her confidence grow. She also talks about the importance of women supporting women, creating opportunities for younger generations and building genuine relationships. Her decision to create a healthcare claims conference from scratch is a brilliant example of what can happen when you see an opportunity and simply decide to give it a go. And for Kirsteen, great leadership comes down to something deceptively simple: listening. Understanding what people need, recognising the quiet high performers and creating an environment where people feel safe enough to speak up can make all the difference. Key Takeaways
Your career doesn't have to follow a straight line. Follow what you're passionate about and stay curious about where it might lead. Use your voice, even if that means stepping outside your comfort zone. Bring younger women with you and help create the relationships that will shape their careers. Great leaders listen and understand that different people need different things. You don't need the whole plan before you take the next step.
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