Experience Better: The CX Podcast

Breaking Down Payment Technology Trends for 2025

Experience Better: The CX Podcast

Show Notes

Join host Shaun Jackson, Senior Vice President of Marketing at KUBRA, for an insightful exploration of the evolving payments landscape. Drawing from KUBRA's extensive consumer research, this episode delves into the current state of bill payment experiences and emerging trends shaping the future of payments. Discover why traditional payment methods like debit and credit cards remain dominant while digital wallets gain momentum. Learn about the growing interest in real-time payments and the complex dynamics of buy now, pay later services in the bill payment space. The episode also examines consumer attitudes toward cryptocurrency payments and the crucial role of security in driving payment preferences. Whether you're a biller looking to optimize your payment offerings or simply interested in the future of payment technology, this episode provides valuable insights into consumer preferences and the factors driving payment innovation in 2025 and beyond.

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