Show Notes
Go to my website and order the NEW book 'The Grey Mechanic" I BET you can relate to it. Training is a scam. The more you know, the less you make. Support the show SPONSORED BY BAY DIAGNOSTICS www.BayDiagnosticsGroup.com You've heard the problems on this podcast for years — technician turnover, broken communication, bad dispatch, lost productivity, pay-plan issues, and shop culture problems. Bay Diagnostics helps dealership managers find out what's actually happening inside...
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Your manager calls you into the office and says: "You're not producing enough." Now what? Is the problem you? The shop? Dispatch? The work you're getting? In this episode, we talk about how to handle that conversation, how to look at the numbers, and how to figure out what's really going on before you start blaming everyone or looking for another job. Get the facts. Then decide what to do with them. Support the show SPONSORED BY BAY DIAGNOSTICS www.BayDiagnosticsGroup.com You've heard t...
www.BayDiagnosticsGroup.com The automotive industry has changed a lot in the last 25 years. Technology has changed. Dealerships have changed. The way technicians work has changed. And so has the pressure on technicians to produce more while dealing with more procedures, more documentation, more delays, and more problems outside of their control. So why are technicians leaving? In this episode, I talk about what I think is happening inside the automotive industry, why good technicians are gett...
I get emails from technicians who are thinking about quitting. I talk to technicians who are frustrated, burned out, and seriously considering leaving the automotive industry. And a lot of them are good technicians. Technicians with experience, ability, and a lot of potential. The hard part is, I don't always have an argument for them. Because I understand what they're talking about. I'm dealing with a lot of the same things myself. I don't want to see good technicians leave this industry. I ...
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The service drive used to be the bridge between the customer and the technician. The customer had a problem. The advisor listened. The technician diagnosed it. The shop fixed it. Somewhere along the way, that got replaced with numbers. Hours per RO. Effective labor rate. Gross profit. CSI. Retention. Customer pay. There’s nothing wrong with tracking numbers. A dealership has to make money. The problem is when the numbers become more important than the people. Because customers don't care abou...