Show Notes
Joel Bardall and Todd Von Joel put the age-old saying to the test and explore what it really means for painters and decorators dealing with customers, complaints and unreasonable expectations.
From handling complaints professionally and deciding when to return to rectify a problem, to dealing with rude clients and recognising when an issue isn’t your fault, Joel and Todd share their own experiences and practical advice from the trade.
More from The Painting & Decorating Show
oel Bardall and Todd Von Joel are joined by Dan Peacock, founder of Painters Paradise, to get an insider’s perspective on how some decorating merchants operate, how margins and mark-ups work, and why some products are costing decorators more than ever.
Danny Cable from Pickett & Cable joins Todd Von Joel and Joel Bardall for a chat about his career in Painting & Decorating.
Todd Von Joel and Joel Bardall are joined by decorator Jason Savage from Novitas Decorators to discuss how he’s adapting his business — from shopping around for materials and finding new work to deciding whether it’s time to put his prices up.
Joel Bardall and Todd Von Joel look into whether now is the time for tradespeople to make the switch to an electric van.
Joel Bardall and Todd Von Joel look at the impact of unplanned time off - and how losing days on the tools can quickly mean losing money too. They’re joined by decorators who have experienced unexpected time away from work for different reasons, while Joel shares his own recent experience of unplanned time off and the impact it had on his business.