Business Exam Prep

CAPM Exam Prep 81, Root Cause Analysis — Fishbone and 5 Whys

Business Exam Prep

Show Notes

This podcast is made by Ran Chen, who holds an EA license, Insurance and Securities licenses (Series 6, 63, 65), and the CFP® designation. He is passionate about opening access to high-quality exam preparation resources and helping learners prepare more effectively for professional certification exams.

In this episode you will learn: - Root Cause Analysis (RCA) on the CAPM exam focuses on finding the fundamental origin of a problem, not just its surface-level symptoms. - The Fishbone (or Ishikawa) diagram visually maps a single effect (the problem) to its potential causes, categorized into groups like the 6 Ms (Manpower, Method, Machine, Material, Measurement, Mother Nature). - The 5 Whys technique involves repeatedly asking "why" (typically around 5 times) to drill down from a symptom to uncover the true underlying cause. - A common exam trap is to confuse an intermediate cause with the root cause; always follow the causal chain to its conclusion. - The Fishbone diagram is a brainstorming tool for exploring many possible causes, while the 5 Whys is a linear tool for finding a specific causal chain.

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