Show Notes
“People don’t want to know how much you know, until they know how much you care.” In the high-pressure world of Auckland Transport, where service is measured in real-time by thousands of daily commuters, Henry Gray (Head of Customer Care) believes that the true heart of CX isn’t found in a script, but in the Samoan principle of tautua—the belief that the pathway to leadership is through service. On this episode of The Kiwi CX Collective, Henry shares his 25-year journey from a frontline CSR t...
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