Change by Design: Engineering Transformation with Chad Jackson

Delegate the Outcome, Not the How — Driving Change in Manufacturing with Benjamin Moses

Change by Design: Engineering Transformation with Chad Jackson

Show Notes

What separates change initiatives that stall from the ones that actually ship value? Benjamin Moses, Manufacturing Engineering Manager at L3Harris, has spent 26 years on both sides of that question — designing and building hardware at Eaton, then spending a decade at AMT researching which manufacturing technologies are real and which are hype. In this conversation with host Chad Jackson, Benjamin makes the case that a change agent is simply "someone who defines and achieves a future state" — a posture, not a title. He digs into why measurement is the hardest part of engineering change, why two-year transformation projects are usually too long for a business's natural rhythm, and how the best organizations delegate the outcome rather than the method. Along the way he shares hard-won lessons on building cross-functional buy-in, capturing tribal knowledge before it walks out the door, getting real value from digital transformation without jumping straight to AI, and why his team once solved a throughput problem with PVC pipe in the cafeteria instead of an expensive robot. A practical, no-buzzword listen for engineering executives and change agents working in production environments. Topics covered: the change agent mindset · connecting change to business value · the engineering measurement problem · incremental improvement and business cycles · top-down vs. delegated change · knowledge warehousing and brain drain · digital transformation ROI · digital twins · AI and the single source of truth · MVP experimentation. Guest: Benjamin Moses, Manufacturing Engineering Manager, L3Harris

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