Why Leadership and Communication Issues Cause Repair Shops To Fail | Josh Parnell
Automotive Repair News TodayShow Notes
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!
In this episode, Braxton talks leadership with Josh Parnell. They discuss the top challenges shop owners face when transitioning from technician to owner and why so many struggle with communication. Josh says if shop owners don't learn how to properly communicate, they'll struggle financially. 00:00 Automotive Coaching, People Focused 05:38 Service Management Challenges & Solutions 07:39 Communication Misunderstandings and Voids 10:01 Effective People Management Styles 13:07 Automotive Repair Leadership Tips 17:07 Decade in Automotive Training Leadership 19:56 "Prioritizing Employee Engagement"
More from Automotive Repair News Today
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!
In this episode, Braxton Critcher is joined by Chad Schnitz, Vice President of TOPDON, and newly appointed board member of the Auto Care Association’s Tool and Equipment board. Chad shares his perspective on the importance of the Right to Repair and the ongoing need for equal access to information for all automotive professionals. He also discusses efforts to bring more young people and women into the industry, as well as TOPDON's mission to offer innovative, affordable diagnostic tools for technicians at every level. 00:00 "Tight-Knit Industry Connections" 03:15 Chad's Board Appointment News 07:44 Right to Repair Challenges 12:35 Supporting Women in Auto Care 16:18 Improving Technician Profession Perception 17:15 Oil Change Frequency Debate 21:37 "Join the Automotive Repair Conversation"
In this episode, Braxton Critcher welcomes Jimmy Lea from the Institute for Automotive Business Excellence. Why? Because Jimmy actually did something newsworthy! Bout time! Jimmy is now, to our knowledge, the ONLY presenter in the automotive aftermarket certified as a Certified Speaking Professional. It was quite the journey to get here, though! Hear Jimmy walk us through the process and tell us why this is important for other speakers to try and get as well. 00:00 Jimmy's choice in suit coats 05:46 "Reapplying for CSP Certification" 08:11 Failed Speaker Review Video 11:08 Videographer Hire: Costs & Requirements 16:06 Speaker Recognition and Status 20:11 Becoming a Professional Speaker 21:01 Joining Speaking Associations Explained 25:58 Collaborative Industry Improvement Insights 28:35 "Shopmonkey Expert Series in Chicago"