Show Notes
Most executives think they understand how work gets done. They've got the org charts, process documents, and dashboards to prove it. The problem? Those neat diagrams bear little resemblance to the work employees actually do. And when organizations start automating processes they don't fully understand, they're just making flawed systems run faster. In this episode, David Rice speaks with Heidi Farris, CEO of ActivTrak, about the gap between AI adoption and actual business impact. They explore...
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