Show Notes
How do you lead organizational transformation when AI is moving faster than your roadmap can keep up?
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JC Quintana—author, educator, and psychologist—reveals why most companies are approaching customer experience completely wrong, introduces his Dialogue 7 framework for the seven critical conversations every business relationship needs, and explains why starting with expectations instead of touchpoints changes everything.
What if everything you thought you knew about customer experience was backwards?
What if everything you thought you knew about customer experience was backwards?
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