Stacey Benson on Using AI and Analytics to Strengthen Revenue Cycle Operations
Becker’s Healthcare PodcastSummary
Hospital and health system leaders face a complex strategic agenda, including market growth, sustainable margins, and workforce challenges. The 14th annual CEO CFO Roundtable aims to equip C-suite executives with insights and strategies to navigate these issues, gathering over 1,500 attendees and nearly 400 speakers for four days of sessions in Chicago.
Stacey Benson, Director of Revenue Cycle Operations at Houston Methodist Physician Organization, shares her journey in healthcare, highlighting her transition from private practice to a larger health system. She emphasizes the importance of adapting to a hybrid work model, which has allowed her team to work remotely four days a week, enhancing employee satisfaction and productivity. Benson discusses the ongoing challenges in revenue cycle management, particularly with payer downcoding and the need for effective analytics to track and combat these issues.
Looking ahead, Benson identifies the integration of AI as a key opportunity for growth, particularly in analytics and workflow efficiency. She stresses the importance of training and communication to ensure her team embraces new technologies while maintaining a focus on patient care and operational excellence. Benson also expresses admiration for her CEO, Dr. Mark Boom, citing his commitment to servant leadership and a people-first approach as central to the organization's culture and success.
Show Notes
In this episode, Stacey Benson, Director, Revenue Cycle Operations, Houston Methodist Physician Organization, discusses using AI, analytics and workflow technology to improve revenue cycle efficiency, address payer downcoding and denials, and support team performance. She also shares how Houston Methodist is building a strong remote culture while preparing revenue cycle teams for the challenges ahead.
More from Becker’s Healthcare Podcast
This episode recorded live at the Becker's 11th Annual Health IT + Digital Health + RCM Conference features Marola Kraczek, MA, Senior Change Enablement Specialist, HCA Healthcare, who discusses the role of change management in turning healthcare data into actionable insights, reducing workflow fragmentation and supporting clinician adoption.
In this episode, Phoebe L. Yang. a former C-suite executive across four public companies, an appointee in two Presidential Administrations, and a Fortune 250/S&P 500 board director (GE HealthCare, Doximity, CommonSpirit Health, JudiHealth), most recently General Manager of Amazon Web Services Healthcare, and faculty of Stanford Law School, where she designed and teaches a popular course, "Business Leadership in the Age of AI”, discusses AI governance, cybersecurity, and responsible AI adoption. The views and opinions expressed by Phoebe Yang in this program are her own at the time of the recording of this podcast and do not necessarily reflect the views or positions of any organization with which she may be affiliated
In this episode, Jason Hinkle, CFO, Deaconess Illinois, discusses the system’s rapid growth, expansion of oncology and outpatient surgery services, and financial pressures facing rural hospitals. He also shares how rolling forecasts, enterprise wide data governance, and reliable data can strengthen financial decision making and prepare health systems for broader AI adoption.
In this episode, Fritz François, MD, Executive Vice President, Vice Dean, and Chief of Hospital Operations at NYU Langone Health, joins the podcast to discuss managing healthcare demand and improving patient access while navigating the evolving needs of health systems. He also shares insights on strengthening cybersecurity and the importance of authenticity and transparency in healthcare leadership.
In this episode, Caswell Samms, Executive Vice President and Chief Financial Officer at Nemours Children’s Health, joins the podcast to discuss minimizing administrative work so healthcare teams can spend more time with patients. He also shares insights on transforming the patient experience and identifying opportunities to make care more patient-centered and efficient.