Show Notes
What does it take to create a truly welcoming clinic? In this episode, we’re talking to Meghan Menzel. Before becoming the Training Lead at Jane, she spent nearly a decade working at the front desk — and she’s learned something most of us forget: the front desk isn’t just about scheduling and payments. It’s about presence, emotion, and the moments that set the rhythm for everything else in your clinic. In this episode, Meghan and Denzil dig into what’s behind those moments. They talk about em...
More from Radio Front Desk
Happy New Year and happy one year of Radio Front Desk! We’ve spent the past year talking with clinic owners, practitioners, and leaders about what it really takes to run a health and wellness business. And when we looked back, we realized there were way too many helpful episodes to keep to ourselves. So, we rounded up some of our favourite moments from these conversations and stitched them together for you. In this “most replayed” episode, you’ll hear: Jane co-founder Alison Taylor on lear...
We know AI can give us answers in seconds. But can it really heal us? Therapy has never been more normalized… or more out of reach. And as waitlists grow and costs rise, AI has quietly become a place people go when they don’t know where else to turn. But what if it’s more than just information and convenience that people are seeking out in AI? We asked four therapists how they feel about their clients turning to AI for answers in an article from Front Desk Volume 6. And now, we’re turni...
What is it about tax season that makes us feel like we’re falling behind? In this episode, Denzil sits down with Andrew Riesen, co-founder of Heard, to talk about the financial side of running a clinic. Andrew gets real about the emotions behind money management and why so many clinicians struggle to stay on top of it. But he also talks about how to replace that overwhelm with confidence. This conversation is raw and open, and teaches you simple habits that make your numbers feel less i...
What if building your clinic’s community could feel natural, and maybe even fun? In this episode of Radio Front Desk, Denzil sits down with Destin Jones, Jane’s Head of Community and Events, to unpack what “community” really means for clinics. Destin has spent her career figuring out what actually makes people come together, and in this episode, she shares how to make authentic connections with your community (and why it matters). Here, we’ll unpack the deeply human side of co...
Every clinic owner faces a season where things don’t feel perfect. But why do so few talk about it? In this episode of Radio Front Desk, Denzil sits down with psychotherapist and clinic owner Roxanne Francis to talk about what it’s really like to run a clinic when things don’t feel as perfect as they look. Roxanne opens up about facing shame, comparison, and the pressure to appear put-together as she navigated growing a business. But she also opens up about how she found her footing aga...