Show Notes
Booking a holiday used to mean hours of tabs, reviews and second guessing. Luxury Escapes now has an AI trip planner that builds a bookable itinerary from a few preferences, and its site quietly rearranges itself for every one of its millions of members. Adam Schwab joins Lisa and Louis to explain how a deals business became a personalisation business, and what any company with customer data can copy.
About The Guest Adam Schwab co-founded Luxury Escapes and built it from a Melbourne startup into a global travel brand with millions of members. Matching the right offer to the right customer is the whole game, which is why the business moved early on AI-driven personalisation.
What We Cover - How the AI Trip Planner works, from customer input to bookable itinerary - Keeping the human feeling in a personalised customer experience - Experimenting with AI in a high-trust purchase like travel - When to build on existing AI platforms instead of building your own - What AI at Luxury Escapes has not worked - Where SMEs without big teams should start
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