EP385: Next-Gen Legacy (Part 3) — Strategy, Culture & Growth with Tash Grossman + Tilly Capel
How To Cut It in the Hairdressing IndustryShow Notes
We wrap up our “Next Gen Legacy” mini-series, created in collaboration with Wella Professionals UKI, with hosts Tasha Grossman (CEO, Hobbs Salons) and Tilly Capel (Operations Director, Lara Johnson Lifestyle).
In this final episode, we explore how modern salons are evolving and why ongoing education is essential to staying relevant. From guest-artist swap days to smarter training, we share practical ways to keep teams inspired and skills sharp.
We also dive into rebuilding client visit frequency post-COVID and making sure services and pricing reflect today’s expectations. Tasha shares what’s worked with subscription offers like the Blow Dry Club, while Tilly reveals plans for a retail subscription.
Throughout the conversation, we focus on what fuels sustainable growth: continuous learning, strong direction, and a community-first salon culture that keeps clients loyal and teams motivated.
Chapters
9:17: Focus on Education for 2026
14:52: Driving Client Frequency
19:45: The Importance of Feedback
Resources from todays episode
Wella Professionals Store HERE
Wella Professionals UKI on Instagram @wellaprofessionalsuki
Wella Professionals Education HERE
Wella Professionals UKI on TikTok HERE
HOB Salons on Instagram @hob_salons
Lara Johnson Lifestyle on Instagram @larajohnsonlifestyle
Watch on How To Cut It YouTube Channel HERE
How To Cut It on Instagram @howtocutit
How To Cut It on TikTok @howtocutit
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