Episode 161: AI and Leadership: What Smart Leaders Do Next with Cilla McKay and Andrew Gaule
Gaule's Question TimeShow Notes
What does AI change for leaders, teams and service models? In this conversation, Andrew Gaule speaks with Cilla McKay about AI as a leadership and change challenge, not just a technology decision. They explore North Star thinking, human centred design, AI literacy, psychological safety and how to redesign work around human and AI collaboration.
Chapters 00:00 Introduction and Cilla’s background 01:34 Leadership, change and organisational context 03:41 How AI transformation is showing up 06:18 North Star, purpose and process redesign 09:02 AI literacy and executive understanding 13:12 Human and AI collaboration 16:04 Practical use cases and value creation 19:57 What leaders should focus on next 24:08 Final message: curiosity as advantage
If you are leading AI strategy or implementation, connect with Andrew Gaule to discuss how to align leadership, process and culture around your AI roadmap.
More from Gaule's Question Time
AI is rapidly moving from a tool used by individuals towards becoming part of the workforce.
What turns an AI experiment into useful organisational change?
In this episode of Gaule’s Question Time, Andrew Gaule speaks with AI engineer Matt Cortland about the Guinness Index, a project that used an AI voice agent to call pubs and collect the cost of a pint of Guinness.
In this episode of Gaule’s Question Time, Andrew Gaule speaks with Devendra Sharma, Chief Data and AI Officer at Exadel, about the practical realities of implementing AI in organisations. They discuss why AI is not magic, why data and inputs matter, how leaders should identify use cases, and why organisations need to redesign processes before applying AI. The conversation also covers governance, compliance, agentic AI risks, human in the loop review, knowledge management and software development.
What does practical AI implementation actually look like inside a business? In this episode, Andrew Gaule speaks with Jamie Claret about how AI adoption is changing, why digital transformation often stalls, and where intelligent automation is already delivering measurable value. The conversation covers operational use cases, adoption barriers, business model implications and what leaders need to do differently if they want results.