619 - Practical AI in Public Health: Eastern Health at the Microsoft Stand at DHF26
Talking HealthTechShow Notes
In this episode of Talking HealthTech, Peter Birch speaks with Suma Shivalingaiah, Chief Information Officer at Eastern Health, about the practical use, governance, and impact of AI and digital technologies in a large Victorian public health service. The conversation covers the AI journey at Eastern Health, from addressing a significant cyber incident that reshaped the organisation's digital strategy to building internal capability, upskilling staff, and deploying AI across both administrative and clinical workflows. Suma shares how Eastern Health approaches AI governance through a dedicated committee that assesses and manages risk across all tools and platforms, why cybersecurity remains the organisation's top priority, and how clinician buy-in is central to any successful implementation. The discussion also touches on real-world pilots including GP referral triage systems, help desk and policy management agents, and Emergency Department wait time predictions, as well as the role of university partnerships in accelerating AI adoption. This episode was recorded live at the Microsoft stand during the Digital Health Festival 2026, held at the Melbourne Convention and Exhibition Centre in May 2026, as part of a series of conversations captured across the event.
Key Takeaways 🛡️ Governance and cybersecurity are foundational for AI deployment in healthcare, and a dedicated committee is needed to ensure safe use of digital tools ⚙️ Real-world AI success starts with addressing repetitive and administrative tasks for staff and clinicians, using agents like help desk and policy management tools 👨⚕️ Clinician and staff buy-in is critical. Adoption depends on early engagement and solving actual pain points 📊 AI in clinical workflow includes initiatives like triaging GP referrals and predicting ED wait times, always as a support tool, not a replacement for clinicians 🎓 Building AI literacy, continuous training, and partnerships with universities are essential for capability uplift and safe technology integration
Timestamps 00:00 - Introduction & Episode Setting 00:28 - Overview of Eastern Health 01:35 - Practical AI applications 02:51 - AI agents & support tools 03:57 - Importance of clinical buy-in 05:33 - Governance & cybersecurity foundations 06:30 - AI use case—triaging referrals 08:31 - Justifying AI adoption in public health 10:02 - Automating clinical notes & admin 11:16 - Multi-pronged strategy & advice 12:02 - Lessons for healthcare leaders
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