ServiceNow Series E219: ServiceNow HRSD, AI & Enterprise Transformation with KLM's Wessel van Enk

Today's guest is Sol Lee, Co-Founder and CEO at Neptune. Founded in 2024, Neptune helps couples navigate prenuptial agreements and plan their shared financial future. Its online platform combines guided conversations, clear next steps and access to vetted independent lawyers with transparent pricing. Founded by people who experienced the challenges of arranging a prenup themselves, Neptune makes it easier for partners to discuss money, align on their goals and approach life’s major financial decisions together with greater confidence. Sol began her career in Strategy and Analytics at Mastercard before joining Uber’s early payments team in 2016. She later moved into venture capital, focusing on early-stage enterprise and consumer fintech. In 2023, she co-founded Omi to expand access to care by connecting patients with specialist digital health companies through their primary care providers. Inspired by her own experience arranging a prenup, she launched Neptune in 2024.In the episode, Sol talks about; 0:00 How Neptune uses AI to help couples plan finances together 5:02 Helping couples align on life’s biggest financial decisions 6:46 How AI simplifies prenups for couples and lawyers 9:03 Using AI to make prenups easier and less stressful 12:07 Why Neptune offers more guidance than general AI tools 15:50 Plans for growth following Neptune’s $5 million seed round 17:30 Building a team that understands life’s difficult financial conversations To find out more about all the great work happening at Neptune, check out the website www.meetneptune.com

Today's guest is Nikki Davies, HR Functional Project Lead - ServiceNow HRSD Global Implementation at Thales. Founded in 1968, Thales is a global technology company specializing in defense, aerospace, cybersecurity and digital solutions. It helps businesses and governments protect critical information, support essential operations and address complex challenges. Through investment in AI connectivity, quantum technology and data innovation, Thales develops products and services that strengthen security, improve decision-making and support a safer, more connected world. As an experienced HR professional, Nikki contributes to Thales' global HR transformation through ServiceNow. Her work includes supporting a unified HR service delivery platform across 70 countries, helping simplify processes and improve the employee experience. A University of Bristol graduate, Nikki is interested in sharing knowledge and best practice with fellow ServiceNow HRSD customers to support effective adoption and collaboration.Topics include: 0:00 Her journey to HR leader driving global ServiceNow HRSD transformation 3:28 Transferring her HR skills into ServiceNow HRSD transformation 5:29 Building a global ServiceNow HRSD rollout across the Thales ecosystem 7:57 How Knowledge 2025 insights shaped Thales’ ServiceNow AI roadmap 11:00 Driving global HR standardization, adoption and stakeholder alignment 14:04 Growing their global HRSD adoption through standardization and change management 15:55 Advice to embrace opportunities, stay curious and build transferable skills

Today's guest is Keenan Venuti, CTO & Co-Founder at Vector Legal. Founded in 2026, Vector Legal is an AI-native law firm based in San Francisco serving startups, growth-stage companies, venture capital firms and private equity investors. Combining experienced attorneys with proprietary AI technology, the organization supports clients from company formation through fundraising, commercial contracts, employment matters and acquisitions. Keenan is an experienced full-stack AI engineer specializing in legal AI, document intelligence and agent-driven workflows. He has built enterprise AI systems for contract lifecycle management and now develops the AI infrastructure powering Vector Legal. His work spans product, engineering, sales and go-to-market, with a focus on turning complex legal challenges into practical products and services that make legal work simpler, faster and more accessible.In the episode, Keenan talks about: 0:00 His background from machine learning and legal tech to Vector Legal CTO 2:27 Building an AI-native law firm from the ground up 5:30 How AI delivers faster, more affordable legal services without compromising quality 7:47 Why paid work trials help identify genuinely aligned engineering talent 10:00 Plans for building practical AI tools while expanding into enterprise legal services 12:14 Combining AI-powered legal services with an all-in-one software platform To find out more about all the great work happening at Vector Legal, check out the website https://www.vectorlegal.com/

Today's guest is Meesh Miller, Co-Founder & Director | ServiceNow HRSD Consultant at PSS Pink Support Services Ltd. Founded in 2025, PSS Pink Support Services Ltd helps businesses simplify operations through ServiceNow consulting and digital transformation. Specializing in HRSD, they design custom workflows and App Engine applications that make processes easier to manage. It also provides training and support to help teams adopt new solutions. Its practical, user-focused approach improves efficiency and creates better experiences for employees and clients. Meesh is a ServiceNow HRSD Consultant, App Engine Builder and digital transformation specialist. As Founder and Director of PSS Pink Support Services Ltd, she helps organizations simplify HR and enterprise processes through user-focused design, custom applications and workflow automation. Working from discovery through to implementation and user adoption, Meesh takes a practical, hands-on approach to turning complex requirements into intuitive ServiceNow solutions that improve efficiency and the employee experience. In the episode, Meesh talks about: Her journey from career setbacks to thriving in the ServiceNow ecosystem How transferable skills can unlock unexpected careers in ServiceNow How family mentorship and community provided strength through adversity Rediscovering her confidence and sparkle with Colourintech Building Pink Support Services into a ServiceNow partner HR experience fuels her passion for ServiceNow HRSD Advice to embrace transferable skills, stay curious and find your sparkle Her work representing ServiceNow University while helping others shine

Today's guest is Hanz Shawel, VP ServiceNow Delivery at Bank of America. Founded in 1904, Bank of America is one of the world’s leading financial institutions. Headquartered in Charlotte, North Carolina, it provides banking, investment, wealth management and risk management services to individuals, businesses, corporations and institutions. The company combines an extensive global presence with digital capabilities to help clients manage their finances, achieve their goals and navigate an evolving financial landscape. Hanz is a technology and operations executive with over 25 years of experience leading enterprise transformation across finance, retail, healthcare and telecoms. He combines deep technical expertise with operational leadership, overseeing global teams, budgets and complex regulated programs. His achievements include delivering $49 million in savings, improving throughput by 400% and leading a $110 million pharmacy transformation. In his role, Hanz scales enterprise platforms, strengthens governance and turns strategic investment into measurable business results In the episode, Hanz talks about: 0:00 His journey from developer to ServiceNow leader, driving enterprise transformation and standardization 2:32 Implementing ServiceNow DPR (Digital Product Release) to transform release management for regulated organizations 4:12 Introducing DPR to improve release rigor, control and infrastructure coordination 5:58 How ServiceNow DPR orchestrates release processes, ensuring consistency and traceability 7:38 Simplifying complex technology concepts to secure executive buy-in 10:00 Why a successful DPR implementation requires expertise, partnerships, funding and organizational change 13:26 Prioritizing passionate, strategic thinkers with strong architectural mindsets 16:15 How release management is evolving toward automated, decentralized, product-led operating models 19:53 Why ServiceNow enables faster transformation through automation, standardization and flexibility