The TopCast: The Official Music Teachers' Podcast

445: Why Giving Make-Up Lessons is a BAD Idea with Jonathan Roberts

The TopCast: The Official Music Teachers' Podcast

Show Notes

We’ve all been there—navigating the headache of rescheduled lessons, disappointed parents, and the pressure to make up for every missed session. In this episode, I'm chatting with Jonathan Roberts, director of South Shore Piano School, about why giving make-up lessons may be hurting your studio more than helping. We unpack the emotional and financial cost of flexibility, how to shift toward professional boundaries, and what a sustainable, no-make-up lesson policy actually looks like in practice. Jonathan shared the origins of South Shore Piano School, which now serves over 350 students. He explained why they focus solely on piano lessons to simplify branding, marketing, and SEO. How inconsistent studio policies across schools created confusion and poor teaching cultures. How South Shore Piano School prioritizes teacher well-being, including fair pay and benefits. Why he decided to create a video to clearly and empathetically explain their new no-make-up policy. How the video received overwhelmingly positive responses from parents. The emotional toll make-up lessons take on teachers, from scheduling stress to burnout. The importance of empathy and analogies to help parents understand the teacher’s perspective. How a no-makeup policy actually signals professionalism and earns more respect from families. Jonathan highlighted that options like Zoom lessons, asynchronous reviews, and monthly group make-ups help maintain flexibility without compromising structure. He advised teachers to invest in marketing, especially SEO, to reduce fear around losing students. He encouraged teachers to face the discomfort of policy change as a gateway to healthier, more sustainable studios.

Links Mentioned

Watch Jonathan's YouTube Video on Makeup Lessons South Shore Piano School Website South Shore Piano School Facebook Page South Shore Piano School Instagram:@sspianoschool Download your latest TopMusic Magazine issue here

Today's Guest

Jonathan Roberts is a pianist, entrepreneur, and content creator who serves as the owner and director of the South Shore Piano School in the Boston area, where he leads a team of 10 teachers serving more than 350 students. A passionate advocate for music educators, Jonathan has built SSPS on a foundation of supporting teachers with fair pay and meaningful work, while fostering a transparent, community-centered approach to music education for students and families. In addition to his leadership at SSPS, he is an examiner and U.S. ambassador for the Royal Conservatory of Music (RCM) Certificate Program, as well as immediate past-president of the Massachusetts Music Teachers Association. Thank you for tuning in!

Consider implementing the ideas from this podcast by writing several actionable steps for your teaching practice if it’s inspired you.

If you enjoyed today’s show, please leave us a review on Apple Podcasts, which helps other teachers find our show.

Stay updated by subscribing to this show, and get automatic delivery to your device every time a new episode goes live! We publish on Mondays weekly. TopMusicPro 14-Day Free Trial

Heard about TopMusicPro Membership? As a valued podcast listener, I’d like to offer you a special chance to try our community free for 14 days. You can access a treasure trove of teaching resources, professional development courses, and creative lesson ideas. Click the link below to access your exclusive 14-day free trial for our Studio Membership. TOPMUSICPRO MEMBERSHIP 14-DAY FREE TRIAL

More from The TopCast: The Official Music Teachers' Podcast

Oct 19, 2026

When a student says “I don’t know”, it doesn’t always mean they don’t know. Today, I’m chatting with Georgina Wilson, creator of Busy Little Turtle and Marketing Manager for TopMusic, about using games and off-bench activities with beginners. She shares three no-equipment games that work just as well online as in person. Stay tuned for a free handout with six games to try in your lessons this week. Tim explained why games and off-bench activities matter when teaching beginners. Georgina shared how she teaches online from her simple, low-tech studio. Why “I don’t know” can mean a gap, low confidence or zoning out. How reframing a question re-engaged a student who said “I don’t know” 37 times. Why today’s fast-paced, screen-driven kids need more engaging lessons. How bringing in students’ interests, like Pokemon and video games, makes theory click. She explained the Ribbit Game, where students make a sound on a chosen note. How the Secret Animal game gets students repeating lines without complaint. Why the “I went to the shops” memory game builds note and chord knowledge. How magnets and posted printables make physical games work in online lessons. Tim explained how the new Creativity Boost Cards tool matches a card to your lesson. Why the students who stay longest have teachers who think outside the box.

Oct 12, 2026

Most of us weren't taught to sing in our own lessons, so it's no wonder singing feels awkward to teach. Today, I'm sharing a conversation I recorded with voice teacher Nikki Loney back in 2021, and the message is just as relevant now. We talk vocal roller coasters, kazoos, and why singing should be a normal part of lessons from day one, whatever instrument you teach. Tim explained why he's revisiting this 2021 conversation on singing. Nikki shared how a lack of vocal resources led her to co-found Full Voice Music. Why singing supports pitch, language development and emotional regulation. How vocal roller coasters use playful exploration instead of pitch correction. Nikki explained why singing can feel especially vulnerable for older students. Why movable do lets each student start on a pitch that feels comfortable. How hand signs give young students something physical to focus on. Tim shared why kazoos make a gentle, low-pressure entry point into singing. Why normalizing singing early prevents awkwardness later in exams or tests. Nikki shared how vocalizing a phrase can shape expressive instrumental playing. How Full Voice workbooks grew from one-page activity sheets into a full curriculum. Nikki shared her advice for teachers wanting to try singing with reluctant students.

Oct 5, 2026

Five methods in four weeks taught Tim and Ian a lot, but one question kept surfacing: what about the adults? Today Ian Belloso returns, not as co-host this time, but as the guest, to synthesize everything from last month's playing-based series. We talk the gate not the date, Simply Music's lead sheets for Beatles songs, and why four-chord composing hooks teenagers. Tim and Ian wrapped up the month-long series on playing-based methods. Ian shared his biggest surprise: every method starts reading in lesson one. Why reading really means decoding notation, not understanding music itself. Tim explained Neil Moore's idea of widening the door, not lowering the bar. How Kendra's Suzuki background proved more flexible than expected. Ian explained why his method map compares approaches by teacher readiness, not type. Why "it's the gate, not the date" reframes when students start reading. How adult students already arrive with a playlist and developed musical taste. Tim shared why asking for a student's top ten songs still works as a hook. Ian explained why adults become their own life coach without a parent figure. How Simply Music's lead sheets get adults playing Beatles songs quickly. Tim highlighted four-chord composing as a powerful hook for teenage students.

Sep 28, 2026

Everyone can create music, that's the whole point of this month's series. Today marks Ian Belloso's last episode as co-host, and we're wrapping up playing-based teaching with Bec Stewart, twenty-year Yamaha veteran and now our TopMusic Community Manager. We unpack why Yamaha puts listening first, how group lessons build musical confidence, and Bec's own listen, sing, play, read sequence. Tim and Ian wrapped up this month's series with the Yamaha method. Bec explained how Yamaha integrates reading rather than deferring it. Why cultivating the ability to create sits at the heart of Yamaha's mission. How group lessons help students internalize music through solfège and singing. Bec shared why one-on-one lessons struggle to recreate that same collaborative spark. Why timely education means teaching each skill when a child is developmentally ready. How a four-year-old's strongest sense shapes the Yamaha starting point. Ian asked how movement and off-the-bench activities fit into Yamaha lessons. Why ongoing teacher training keeps a sound-first curriculum consistent at scale. Bec shared why she still teaches listening, singing and playing before reading. How writing her own sight reading books filled a gap for exam prep.

Sep 20, 2026

Reading music might be the very last thing we should teach. Today, I'm joined by co-host Ian Belloso and our guest Krista Jadro, piano faculty at the Gordon Institute for Music Learning, to unpack music learning theory and the concept of audiation. We talk through resting tones, singing before symbols, and why students don't open a reading book until well into their training. Tim explained how discovering music learning theory changed his own teaching. Krista shared how a jazz band video convinced her MLT was the way to teach. Why tonal and rhythm patterns are taught separately in music learning theory. How audiation differs from simply hearing or memorizing a tune. Krista demonstrated audiation using a folk tune to show tonic and dominant patterns. Ian asked how singing and movement fit into a typical beginner lesson. Why the resting tone gives students a sense of home in the music. How movement stays continuous rather than stopping to keep the beat. Tim explained the difference between music learning theory, GIML and Music Moves for Piano. Why formal reading isn't introduced until around age ten to twelve. Krista shared her one practical exercise every teacher can try tomorrow. Why Edwin Gordon believed every student is born with musical potential.

See all episodes →