Show Notes
If your dog grooming business was supposed to give you more freedom, why does it so often feel as though your whole life has to fit around it? In this episode, I’m talking about goal-setting—but not the rushed, overly optimistic goals we tend to make on 1st January and forget three weeks later. Instead, I’ll help you think about what you genuinely want from your business, the season of life you’re currently in and how to turn your ambitions into a practical strategy. We’ll explore: Your pinna...
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You love the dogs. You want their owners to like you. But somewhere along the way, being helpful has turned into accepting late payments, overlooking no-shows and apologising for your prices. So how do you stop being walked over without becoming the groomer who lectures every customer through the door? In this episode of The Business of Dog Grooming, Karen Fisher explores the difference between excellent customer service and people-pleasing, and how to build client relationships where warmth ...
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Are you spending so much time explaining the importance of dog grooming that you’re forgetting to show owners why they should choose you? In this episode of The Business of Dog Grooming Podcast, a drive home from the International Grooming Conference gets me thinking about value, choice and what makes someone willing to pay more for a different experience. Using the M6 toll road as an example, I explore why the same destination doesn’t always mean the same journey and how that applies to your...
The dog grooming industry is changing. Dog ownership may still be rising, but in some areas, the number of dog groomers is increasing even faster. Experienced groomers are finding empty appointments harder to fill, newer groomers are struggling to gain traction, and many business owners feel frozen when it comes to raising their prices. In this episode, Karen explores the economics behind this shift and explains why simply keeping your head down, posting occasionally on Facebook and adding £5...
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