Great Products are Grounded in Deep Empathy with Chris Mchenry
SaaS Scaled - Interviews about SaaS Startups, Analytics, & OperationsShow Notes
Today, we’re joined by Chris McHenry, Chief Product Officer at Aviatrix, a cloud native network security company. We talk about: Prerequisites to driving operational efficiency with agentic AI Bridging the gap between security & engineering so organizations can go fast & be secure What’s required in order for agentic AI to create a magical moment With cloud powering so much of our society, the need to get security right The security challenges introduced by agentic AI apps, including new attack vectors
More from SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Today, we’re joined by Prince Kohli, President and CEO, Sauce Labs. Sauce Labs is the only closed-loop agentic AI platform that authors, runs, and analyzes tests with human oversight. We talk about: The new challenges of ownership and governance of the software dev process AI writes software very fast, but also creates a lot of AI slop & hidden problems How the bottleneck shifted from code creation to code verification The importance of investing in junior developers The impact of AI on open-source software
Today, we’re joined by Dr. Aleksandr Yampolskiy, Co-Founder and Chief Executive Officer of SecurityScorecard, the global leader in threat-informed third-party risk management (TPRM), securing the world's supply chains. We talk about: Security as an afterthought with AI adoption The need for collaboration to overcome global cyber inequity Innovating very quickly while still having security guardrails in place Why it feels like we're rolling backwards with cybersecurity (Attackers are embracing AI faster than defenders) The challenges of the CISO job & why average tenure is less than 2 years
Today, we’re joined by John Cimba, CEO of Stax Payments, a leading payments technology provider serving software platforms, resellers, and businesses. We talk about: Smoothing out the phases of AI adoption How companies & people adopt AI, and the need to gain users’ trust The major trends and changes over the last ten years for SaaS companies selling to SMB Incorporating AI into established versus new businesses Why John doesn’t buy into the AI mass hysteria
Today, we’re joined by Jay Choi, CEO of Typeform, a refreshingly different form builder. We talk about: Strategies that support fast growth, based on the company’s maturity stage AI as a human-like, fully autonomous decision maker Enabling users to build AI agentic functionary within your SaaS app, as well as making it accessible via MCP Why new competitors offering similar functionality are often unsuccessful at stealing market share The importance of UX and making a tool likeable
Today, we’re joined by Raju Malhotra, Chief Product and Technology Officer at Certinia, the leading global provider of AI-powered Professional Services Automation (PSA). We talk about: The evolution of helping professional services organizations end to end Impacts of AI on SaaS and professional services companies How the “old way” of thinking about SaaS has changed with AI The five elements that make an AI agent great The risk of “AI Agent Slop”