From Data to Outcomes: AI, Culture, and the Business Value Shift with RapidScale’s Robby Gulri

In this Inside Amplix episode, Shawn sits down with Peter DiNatale, VP of Mobility Solutions at Amplix, to explain why the BYOD pendulum is swinging back toward company-owned devices. Security and compliance pressure in industries like healthcare and finance is a major driver, and the economics may surprise you. Peter breaks down how a sub-$30 all-in rate per line can beat a $75 to $100 monthly stipend, why owning the phone number protects customer relationships when employees leave, and how ...

LLMs are designed to sound human, and that design choice shapes how much your employees trust them, how they prompt them, and whether they check the answers. In this episode, Shawn sits down with Katie Rotella, a Principal UX Researcher at Microsoft who works on the enterprise side of Copilot, to explore the psychology behind how people experience AI. They cover why people are poor forecasters of what they will want, why surveys and stated preferences mislead product teams, how LLMs confabula...

Everyone wants an AI agent, but far fewer organizations know what they actually want it to do. In this Inside Amplix episode, Shawn sits down with Jeremy Tam, Sr. Implementation Engineer at Amplix, who leads Zoom Virtual Agent, Zoom Contact Center, and Zoom Phone deployments from discovery through go-live. Jeremy explains why AI in customer service has to start with the business problem, where today's enterprise AI models fall short of the frontier headlines, and why token costs are forcing l...

Attackers aren't breaking into your network anymore. They're logging in, using stolen credentials, MFA fatigue, and a well-timed call from "IT" to exploit the one layer no firewall can protect: your people. In this episode, Shawn sits down with Alicia Leone, Security Sales Specialist at TierPoint, and Dustin Larmeir, Vice President of Information Security Engineering at TierPoint, to unpack how social engineering attacks prey on human instincts like default to trust, deference to authority, a...

AI has quickly become one of the most divisive issues in America, and nowhere is that more visible than in the fight over data centers. In this episode, Shawn sits down with Ed Loveless, Head of Product for Managed Edge & Cybersecurity at Zayo, to separate the rational fears from the irrational ones. Drawing on nearly two decades in telecom infrastructure, Ed walks through why AI data centers look and feel different from the cloud data centers that came before them, what's actually drivin...