#89: Future-Proofing Service Supply Chains with Chad Hawkinson of Baxter Planning
Leaders in Tech and EcommerceShow Notes
*Hosted by Andrei Palamariu* Together with Chad Hawkinson, Chief Innovation Officer at Baxter Planning, we discussed the current trends and innovations in the service supply chain space. Chad shared how Baxter Planning helps companies optimize spare parts management, reducing inventory by 25% and saving customers over $500 million in 2024. We also discussed their focus on AI and machine learning for forecasting and digital twin simulations to improve resiliency. Some of their not...
More from Leaders in Tech and Ecommerce
Dave Clark, Founder and CEO of Auger, explores how AI could change the way global supply chains make decisions and execute them. He reflects on the high-risk assignments that shaped his career and the bet on robotics that helped transform Amazon’s fulfillment operations. Dave also discusses why decades of technology investment have left supply chain systems fragmented, what happens when optimization moves from meetings into real-time execution, and how AI could reshape planning teams, operati...
*Hosted by Andrei Palamariu* I’m joined by Uzair Bawany, CEO of Oii.ai, to explore what happens when AI moves beyond the hype and into the operational reality of global supply chains. Drawing on his experience scaling technology businesses and his work building Oii.ai, Uzair explains how probabilistic AI, digital twins, mathematical optimization, and agentic systems can help companies make smarter decisions around inventory, production, service levels, costs, and disruption. We unpack ...
*Hosted by Andrei Palamariu* II’m joined by Nick Daly, COO of Gravity Supply Chain, to explore one of the most overlooked parts of global supply chains: the first mile. Drawing on his experience on the operations side of logistics and sourcing, Nick explains why risks often emerge 60 to 120 days before a shipment reaches the port of origin, and why seeing them early can completely change the decisions teams are able to make. We discuss factory-level visibility, proactive decision-making, sup...
*Hosted by Andrei Palamariu* Mitat Aydindag has built a global leadership career across Europe, Asia, and North America, leading supply chain transformation and logistics operations before becoming President of the Global Tech Vertical at Arvato. In this episode, he shares why supply chain volatility has become a permanent business reality and why resilience is now a competitive advantage rather than simply a cost. We explore how leading technology companies are moving beyond AI pilot...
*Hosted by Andrei Palamariu* Torsten Pilz has spent more than three decades leading global supply chains at companies including Honeywell, 3M, SpaceX, Amazon, and Henkel before founding CounterPoint Labs. In this episode, he shares why he believes traditional supply chain planning is becoming obsolete and how AI-native technologies are enabling autonomous, self-healing supply chains. We explore why companies often get stuck in endless AI pilots, the biggest barriers to digital transformation,...