Show Notes
Lou and Ralph discuss accidents that happen inside the shop Lou talks about “Dirty oil guy” , instead of arguing with customers just help them understand the process and how everything in the car world is in the “Gray area” If a customer does not believe you did something, then walk them through the repair and explain the reason they see what they see. Making customers for life does take a special kind of person with the special kind of people skills Lou talks about “THE GIF...
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