This is HCD: Human-Centred Design, UX & Service Design

Facilitate Like a Pro: Why Designers Must Step Up with Adam B. Cochrane

This is HCD: Human-Centred Design, UX & Service Design

Show Notes

SPONSORED ADS The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast ________________________

In this episode of This is HCD, Gerry Scullion speaks with Adam B. Cochrane, an experienced design leader currently at Staffbase in Berlin. Together, they explore the often-overlooked power of facilitation in design—and why it’s a crucial skill for any designer hoping to make a meaningful impact. From working at Lufthansa and Zalando to his current role, Adam shares lessons learned about enabling teams, the value of psychological safety, and how even introverts can become brilliant facilitators.

Creators & Guests

Gerry Scullion - Host

Serdar Mele - Editor

Stef Murphy - Producer

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