How AI Is Transforming Local Government Customer Service with Bratton Riley of Citibot
Local Matters PodcastShow Notes
Janice Allen Jackson welcomes Citibot Co-Founder and CEO Bratton Riley back to Local Matters Podcast of Georgia for a conversation about AI, customer service, accessibility, employee morale, and public trust. Bratton explains how Citibot helps government agencies communicate with residents through AI-powered voice, web chat, text, and other channels. They discuss multilingual access, modern alternatives to frustrating automated phone menus, and how technology can handle repetitive questions while giving government employees more time to solve complex problems and connect with the people they serve. The conversation also explores a bigger question surrounding AI: instead of viewing technology only as a replacement for workers, how can local governments use it to support employees, improve the resident experience, make better use of community data, and strengthen trust?
Bratton Riley is Co-Founder and CEO of Citibot, a leading provider of AI-powered communication solutions for governments nationwide. A recognized innovator in civic technology, Bratton is passionate about transforming how governments engage with residents. He works closely with public sector leaders to modernize service delivery, expand accessibility, and strengthen public trust through secure, responsible AI. His focus is on equipping communities with the tools they need to communicate more efficiently, transparently, and effectively in the digital age.
DISCLAIMER: Local Matters Podcast Host Janice Allen Jackson is speaking only for herself. Her thoughts, views, and opinions regarding this tragedy belong solely to her. These are not to malign any profession, organization, anyone, or anything. Local Matters does not endorse candidates.
To contact Mrs. Jackson for consulting or speaking engagements, please see the Contact Us page at www.Janiceallenjackson.com Follow us on Social Media: Facebook: www.facebook.com/LocalMattersPodcastofGeorgia Subscribe on Youtube: Local Matters Podcast of Georgia youtube.com/@localmatterspodcastofgeorg3624 Twitter: twitter.com/JAJAndAssocLLC Local Matters Podcast: Soundcloud: @localmatterspodcast Spotify: @localmatterspodcast Apple Podcasts: @localmatterspodcast
More from Local Matters Podcast
What does the future of Richmond County schools look like, and what will it take to help students succeed? In this episode, we hear from Venus Cain and Delvin T. Howard Sr., two candidates for the Richmond County Board of Education District 9 seat. Both share their perspectives on student achievement, school improvement, parental involvement, and the importance of supporting students inside and outside the classroom. Venus Cain discusses her experience on the Board of Education, including her priorities surrounding early literacy, school safety, career development opportunities, and continued improvements across the school system. Delvin T. Howard Sr. shares his perspective as a parent and community advocate, emphasizing tutoring, communication, accountability, and the importance of bringing families and schools together. These conversations give residents an opportunity to learn more about each candidate's background, priorities, and vision for Richmond County schools.
What are the candidates for Richmond County Board of Education District 3 proposing for the future of local schools?
What changes could shape the future of Georgia's public schools?
Lisa Martin shares why she is seeking a seat on the Richmond County Board of Education and discusses the issues she believes deserve attention in local schools. From student achievement and school safety to parent involvement, accountability, and communication, she explains the experiences and priorities shaping her approach to public education
How can better communication help rebuild trust in government? Evan Meyer shares how technology, transparency, and civic engagement can make government more accessible and effective while helping residents better understand how to get involved and make an impact in their communities.