Show Notes
Retail is evolving rapidly. In this episode, Guy Meisel, Operations Director at Radley, shares his insights on AI, supply chains, inventory management, retail regulation, RFID, and the future of the high street. A must-watch for anyone interested in retail, logistics, and digital transformation. ▬ Chapters ▬ 00:00 From Lorry Driver to Radley Director03:10 Why Inventory Accuracy Matters04:51 Regulations, Sustainability and Digital Product Passports12:48 How RFID Is Transforming Retail18:05 AI in Retail: Hype vs Real Value24:06 Marketplaces and New Growth Opportunities27:31 Fulfilment, Integration and Cannibalisation31:17 Retail’s Data, Staffing and Regulation Pressures35:27 Experiential Retail, Returns and the High Street44:58 Radley’s Administration and What Comes Next
More from CX Meets - Retail · Hospitality · Leisure
AI is changing how businesses operate — but are organisations moving too fast without understanding the risks?In this episode of CX Meets, Roberto is joined by Robin Johns from Cato Networks to explore AI adoption, prompt injection, data poisoning, autonomous agents, security risks, and the hidden cost of AI at scale.From AI-powered drive-throughs and poisoned data to compromised LinkedIn agents and unexpected multi-million-dollar token bills, Robin shares real-world examples of what can happen when AI is deployed without the right controls.▬ Learn More ▬ https://www.exponential-e.com/industry/retail?utm_source=youtube&utm_medium=podcast&utm_campaign=cx_meets_retail_hospitality_leisure&utm_content=cato_ep_07_part_1#Exponentiale #ArtificialIntelligence #CyberSecurity #AI #DigitalTransformation #RetailTechnology
Ericsson Cradle Point is redefining connectivity for the modern enterprise. Join CX Meets as Andy Sawyer explores how 5G technology is helping retailers, hospitality brands, and businesses build always-on experiences through smarter networks, automated operations, and innovative real-world deployments. ▬ Learn More ▬ https://www.exponential-e.com/industry/retail?utm_source=youtube&utm_medium=podcast&utm_campaign=cx_meets_retail_hospitality_leisure&utm_content=ericsson_cradle_point_reveals_the_future_of_retail_connectivity
In this episode, Roberto sits down with Pietro Alongi , Security and Cloud Leader at itsu, to explore his incredible journey from working in the kitchen to leading cloud, infrastructure, and cybersecurity initiatives. They discuss AI security, protecting business data, MFA adoption, digital transformation, IoT risks, and how IT teams can empower retail businesses while keeping them secure.
In this episode, Roberto sits down with Richard Williamson, Head of Commercial SaaS at Exponential-e, to discuss the rapidly evolving Microsoft ecosystem, the rise of AI and Copilot, and how organisations in retail, hospitality, and leisure can optimise licensing, strengthen security, and unlock cost savings. Discover how businesses can prepare for the next wave of AI, maximise productivity, and take advantage of Microsoft funding opportunities while building a future-ready cloud strategy.
Episode 2 of CX Meets by Exponential-e explores the evolving relationship between retail, hospitality, and leisure, and how these sectors are increasingly converging in a digital-first world.Host Roberto Castro, Sales Manager at Exponential-e, is joined by Glynn Davis, founder of Retail Insider and experienced retail journalist, to unpack how customer experience, loyalty, AI, and in-store innovation are reshaping the industry.From the rise of experiential retail and loyalty-driven hospitality to the reality of AI adoption and data challenges, this conversation goes beyond the headlines to explore what’s really happening across the sector.