Marc Stickdorn 🌟 Unlocking Service Design in 2025 for all: Insights from the Experts!

SPONSORED ADS The Service Design Global Conference 2026 (SDGC26) takes place 28-30 October in Frankfurt RheinMain region - onsite and online. Get 10% off by using 'HCDSDGC10' at checkout *New* Listen to Marc Stickdorn's new podcast https://www.smaply.com/podcast ________________________ Marc Stickdorn is back! He literally helped write the book on service design – and in this episode, we’re getting real about why alignment STILL isn’t working in organisations. From broken KPIs to journey maps that go nowhere, we get into what’s holding teams back, and what can actually shift things forward. If you’ve ever struggled with silos, poor metrics, or trying to get leadership to care – this episode is for you. 👇 What you’ll learn: Why most orgs are “silo-centric,” not customer-centric How to make journey maps useful, not just pretty A better way to use (or ditch) NPS and get real results

Creators & Guests

Gerry Scullion - Host

Serdar Mele - Editor

Stef Murphy - Producer

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