Show Notes
Four enterprise AI leaders from Box, Snorkel AI, Sumo Logic, and Talkdesk peel away the hype and share battle-tested strategies for implementing agentic AI at scale. Topics Include: Carol Potts introduces panel featuring AI leaders from Box, Snorkel AI, Sumo Logic, and Talkdesk Diego Dugatkin explains Box serves 120,000 enterprise customers with 1.5 exabytes of secure cloud content Kui Jia shares Sumo Logic processes petabytes daily across 10 AWS regions for intelligent operations Yunjing Ma describes Talkdesk's evolution from contact center to customer experience automation through agentic AI Dennis Panos positions Snorkel AI as leader in embedding human knowledge into data-centric applications Diego reveals Box uses AI internally for faster development and externally for metadata extraction automation Kui explains security teams face overwhelming volumes, sometimes 1,000 signals daily, many AI-generated attacks Sumo Logic announces SOC analyst agent in customer beta and query agent in general availability Yunjing details Talkdesk's multi-agent hierarchy architecture powered by unified TalkDesk Data Cloud platform Four key areas identified: discovery of opportunities, building knowledge-powered agents, optimization, and measurement Dennis emphasizes starting with trusted data foundation before adding generative AI capabilities to avoid hallucinations Diego stresses governance importance: AI guardrails plus traditional data security create comprehensive protection framework Kui warns POC-to-production gap requires intentional design: different latency, accuracy, and security requirements at scale Yunjing shares customer success: 80,000 daily calls, 11,000 documents, 97% accuracy despite complex compliance rules Key success factors include prompt engineering optimization and real-time data processing mechanism improvements Diego advises learning AI tools end-to-end: from ideation through functional demos without traditional prototyping delays Dennis recommends robust evaluation frameworks across system components, similar to software unit testing approaches Yunjing reinforces data processing optimization and governance remain essential alongside exciting agentic AI capabilities Kui urges immediate action: technology evolves rapidly, perfect solutions don't exist, customer focus builds trust Final advice centers on treating AI as digital teammate, not replacement, enhancing productivity and creativity Platform partnerships like AWS Bedrock solve heavy lifting, allowing teams to focus on core differentiators
Participants: Diego Dugatkin - Chief Product Officer, Box Dennis Panos - Head of Enterprise AI, SnorkelAI Kui Jia - VP AI Engineering, Sumo Logic Yunjing Ma - VP of Engineering, AI, Talkdesk Moderator: Carol Potts - General Manager, ISV Sales Segment, North America, Amazon Web Services
See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/
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