2026 E3 - The Power of the Net Promoter Score: Predicting Practice Success and Building Patient Loyalty

In this episode of The Art and Science of Physio, Jeremy Hobbs and James Schomburgk take a deep dive into imposter syndrome — a challenge they see across the full spectrum of clinical careers, from new grads to seasoned practice owners. They unpack how self-doubt quietly drives undertreatment, using real case examples to show how physios who don't feel "worth" the fee often stretch out treatment gaps, leading to poorer outcomes, more cancellations, and a self-reinforcing "doom loop" that deepens the very insecurity that caused it. James shares data from his own research on why clinicians undertreat early in their careers, and the pair make the case that treatment frequency should be a clinical decision anchored in patient outcomes — never a numbers-driven one dressed up to look clinical. They also turn the lens on practice owners, exploring how imposter syndrome can resurface in leadership as an urge to over-control, and why loosening the reins and trusting the team is often what turns performance and confidence around. Practical, honest, and grounded in real coaching conversations, this episode offers both compassion and concrete strategies for clinicians and owners working through imposter syndrome in private practice.

New graduate physiotherapist wages are on the rise — and over the next five years, that shift is going to reshape private practice in Australia. In this episode, Jeremy and James unpack what higher wages mean for employers and employees alike, and why the answer isn't just "pay people more" — it's building the productivity, accountability, and systems to make it sustainable.

Few topics in physiotherapy provoke more heated debate than consult length — and in this episode, Jeremy and James dive headfirst into it. Is the 30-minute follow-up consult a clinical necessity, or has it simply become an unquestioned default? They unpack why the real conversation should centre on hourly rate rather than arbitrary time blocks, how 20-minute consults can deliver genuine value for the right presentation, and why sharpening your clinical efficiency isn't a compromise — it's a professional skill. Whether you're a clinician, a practice owner, or somewhere in between, expect to be challenged. Fair warning: some of you will be triggered.

In this episode of The Art and Science of Physio, Jeremy Hobbs and James Schomburgk unpack the realities of hiring overseas-trained physiotherapists in Australia. With new registration pathways creating both opportunity and confusion, they explore the benefits, risks, and practical considerations for practice owners — including the evolving APEP pathway, the challenges of the Trans-Tasman route, and what true clinical readiness looks like. Whether you’re recruiting internationally or navigating registration as an overseas physio, this episode offers clarity, real-world insights, and guidance to help you make safer, smarter decisions.

In this episode of The Art and Science of Physio, we’re joined by highly experienced physiotherapist and former APA Victorian Branch President Tom Hindhaugh to unpack the realities of ethical practice in modern physiotherapy. Drawing on his work with AHPRA notifications, professional standards panels, and practitioner education, Tom explores the most common ethical blind spots facing clinicians and practice owners — from consent and documentation, to billing practices, boundary violations, and workplace relationships. This conversation is a must-listen for any physio wanting to protect their patients, their practice, and their registration.