Show Notes
Send us Fan Mail A fundamental principle of the credit union sector is ‘people helping people’. The COVID-19 health crisis, with its associated social lockdown and economic shocks, has presented operational and commercial challenges to credit unions that go way beyond previous experience. Credit union members are having to cope with social distancing and sometimes isolation, as well as potentially reduced income or unemployment. In this podcast we hear some of the testimony of those cr...
More from Talking Credit Unions from Swoboda Research Centre
Send us Fan Mail Purpose without delivery doesn’t move the needle. This podcast explores some of the key themes emerging from the Swoboda Research Centre - Autumn Conference in Liverpool. The podcast includes the recording of a conference session featuring Vicky Zuiderent, Jen Lothian and Joss Tasker, who unpacked how credit unions can innovate with confidence, cut through change fatigue, and build products members actually want. Jen shares a field-tested approach to risk that turns fe...
Send us Fan Mail Swoboda Research Centre's recent paper on credit unions VS community banks explores whether the ads and marketing slogans make banks and credit unions indistinguishable from each other. We sit down with marketing strategist Daniella Russo from MP&Co Marketing Strategists to unpack the everyday language problem: how do you cut through misconceptions and make the benefits obvious? Daniela shares where values help and where they get in the way, why digital design equals bra...
Send us Fan Mail The credit union landscape is transforming rapidly across Ireland and Britain. Fresh legislation has created unprecedented opportunities for innovation – yet significant hurdles remain. How can credit unions balance digital transformation with their co-operative ethos? What strategies will attract younger members while serving existing ones? These questions took centre stage at the recent Swoboda Research Conference in Dublin, where experts shared insights and solution...
Send us Fan Mail Artificial intelligence (AI) is rapidly transforming financial services, with 75% of firms in Great Britain and 54% in Ireland already adopting the technology. For credit unions, this presents both opportunities and challenges as they seek to harness AI while staying true to their co-operative values and member-centric mission. In this podcast episode, Anca explores the role of AI in the credit union sector with four expert guests. David Fagleman, Co-founder and Director of E...
Send us Fan Mail Collaboration and mergers within the credit union sector may become more prevalent in future as credit unions in Ireland and Great Britain are navigating the challenges of maintaining their local identity while achieving economies of scale. This podcast, with expert commentary from Nick Money of the Swoboda Research Centre and Paul Norgrove, CEO of Serve and Protect Credit Union and Ronaldo Hardy from the USA association NACUSO, tackles the strategic decisions credit unions a...