RR011: ServiceNow Knowledge 2026: SaaSpocalypse and the CRM Paradigm Shift with Hannah Datz, ServiceNow

In the opening episode of the special Resilience Sessions, recorded at the Resilience World Nexus Summit in London, the discussion explores why resilience has moved from a specialist risk topic to a strategic leadership priority. Globalisation, digital technology and interconnected supply chains have delivered decades of efficiency and growth, but they have also created new dependencies and vulnerabilities. In this kick-off podcast, Dave and Rob are joined by Cedrick Moriggi, RWN Advisory Committee Chair and Chief Resilience Officer, and Sir Alan Duncan, former UK Minister & MP, to explore why resilience has become a strategic imperative as interconnected risks, AI and geopolitical disruption accelerate.

The internet was built for humans. Search engines, websites and online business models were all designed around people reading pages, clicking links and consuming information. But what happens when AI agents become the primary users of the web and governance of the internet will need to evolve from human-speed interactions to machine-speed ecosystems This week, Dave and Rob are joined by Antonio Mallia, Founder & CEO at Seltz to explore the rise of generative search, AI agents and the rapid transformation of the internet itself and how traditional search engines are being replaced by AI-powered systems.

AI may transform how work gets done, but leadership will determine whether that transformation succeeds. The future belongs to organizations that pair technological intelligence with human intelligence, creating environments where people can adapt, grow and thrive through change This week, Dave and Rob are joined by Fiona Maher, Director at The Feminine Connection UK to explore why human sustainability is not a wellbeing initiative but a commercial imperative for organisations navigating constant change.

AI is no longer just consuming information, it is reshaping the economics and infrastructure of the internet itself. The challenge now is ensuring that the creators and custodians of trusted data can continue to exist in a world increasingly dominated by machines. This week, Dave and Rob are joined by Stephen Follows, film data analyst, author, publisher and researcher to explore how AI systems are fundamentally changing the economics, architecture and future of the web and why it should worry us all.

We’re back and Season 6 of Realities Remixed starts now! After a summer packed with new ideas, major industry shifts and relentless innovation, Realities Remixed returns with fresh perspectives on the forces transforming business, technology and society. In this season-opening episode, Dave and Rob dive headfirst into the biggest opportunities, toughest challenges and emerging realities facing leaders today. From AI and digital disruption to leadership and the future of work, they set the agenda for a season filled with bold conversations, powerful insights and remarkable guests.