Show Notes
Built around a Richard Branson quote - employees first, customers second - this episode is a deep dive into how to identify, keep, and lead A-grade talent, even in a tight labour market.
Drinking beer from: Behemoth - Hophemoth Triple Hazy IPA (10%) & Urbanaught - Altamira Bright Double IPA (8%) Eating a pie from: Blue Rose Café, Sandringham - Hangi pies (pork belly, pumpkin/kūmara & more)
You'll learn: -What actually defines an "A-grader" (and why they'll leave a B-grade environment no matter the market); -The annual "Keep Test" - would you fight to keep this person, or feel relief if they left?; -The Goal-Role-Remind leadership framework for keeping any team aligned and engaged; -What motivates people beyond pay (autonomy, acknowledgement, purpose); -and why "catch it quick, catch it small" applies just as much to praise as to problems.
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