Ticket Volume - IT Podcast

75. How To Reduce The Fear of AI, With Mariena Quintanilla

Ticket Volume - IT Podcast

Show Notes

Based on her experience working with teams to introduce the tool, Mariena shares advice on how to reduce the fear of Generative AI, and some strategies on how to incorporate it into businesses and people's everyday tasks. Along this, she explores the process of upskilling and gives out recommendations for those looking to expand their expertise and get into something new.

To finish off, she brings up the work she does with data analysis, focusing on root cause analysis and the importance of introducing insights from support teams for engineers to make improvements based on systemic and data driven analysis.

Mariena Quintanilla is an Independent Consultant that works with startups on data quality testing and support systems. She has honed her skills as an organizational leader by helping to build customer facing engineering teams focused on customer data, custom data solutions, and technical support for data products. Prior to this, she spent 10 years in Product and Engineering.

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