Show Notes
AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove What does your estate agent actually need to know before they sell your home? Potentially more than you think. In this episode of Golden Nuggets: Movers & Shakers, Claire Kendall, Director of Richard Kendall Estate Agent, joins Silvia Eldawi to explain why details that may seem irrelevant to a seller at the beginning can become very relevant later in the transaction. For Claire, the advice is simple: tell your agent as much as you can. 🎙️ WHAT WE COVER • What estate agents need sellers to tell them upfront • Why agents ask so many questions at valuation • Identity, anti-money laundering and due diligence checks • Why seemingly minor details can matter later • What agents need to know about the property itself • How good agents manage seller expectations • Why communication between agents, solicitors, lenders and surveyors matters • The difference between finding a buyer and getting a sale to exchange 👀 WHO IS THIS FOR? Homeowners preparing to sell, sellers already on the market and anyone who wants to understand why an estate agent may need so much information before and during a transaction. It’s also useful for estate agents explaining to clients why gathering the right information upfront can help prevent delays and complications later. 💡 GOLDEN NUGGET “Trust the process.” Claire’s advice is to tell your estate agent as much as you can — and understand why they’re asking. Something that feels unimportant at the beginning of a sale can become very important later. Getting the right information out early gives everyone a better chance of dealing with potential issues before they hold up the transaction. ⏱️ CHAPTERS 00:00 Trust the process 00:29 Rightmove supports this season 01:03 What every estate agent wishes sellers would tell them 05:56 The checks estate agents have to make 06:35 Knowing the buyer as well as the seller 06:50 What agents need to know about the property 09:13 How well do movers understand the agent’s role? 10:12 A common misconception about estate agent fees 12:02 Claire’s Golden Nugget: trust the process 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT CLAIRE KENDALL Claire Kendall, Director, Richard Kendall Estate Agent (Wakefield) Claire draws on extensive experience helping sellers navigate property transactions from valuation through to exchange. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.
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AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Would you take over an estate agency if you’d never worked in one before? Zee Faridi did. He had no estate agency experience, no established local reputation and no track record in the market. In this episode of Golden Nuggets: Movers & Shakers, Zee Faridi, Owner of Ezmuve Estate Agents, joins Silvia Eldawi to explain how an accidental move into property became an estate agency career he never saw coming. What followed was a crash course in valuations, viewings, sales progression, pricing, local knowledge and relationship-building — all while trying to convince sellers to instruct a business they had never heard of. 🎙️ WHAT WE COVER • How Zee first entered property through investing • Why he believed he could make it work with no agency experience • Starting with no established stock or local track record • What the first few months actually looked like • Winning instructions from properties already on the market • Using availability and personal service as a competitive advantage • Handling valuations with very little experience • Learning a completely new local market • Going from chasing clients to clients chasing him • Zee’s advice to anyone entering the industry from scratch 👀 WHO IS THIS FOR? Estate agents at the beginning of their careers, people considering a move into property and anyone wondering whether a lack of traditional industry experience has to stop them getting started. It’s also relevant to agency owners building a new brand in a market where nobody knows their name yet. 💡 GOLDEN NUGGET “Be yourself, because no one can take that away from you and no one can duplicate that.” ⏱️ CHAPTERS 00:00 From chasing clients to clients chasing him 00:23 Rightmove supports this season 00:56 Zee’s unconventional route into property 03:25 Why Zee believed he could make it work 07:14 The first few months 11:36 Overcoming “I’ve never heard of you” 11:51 Relationship-building is still the foundation 12:06 From outbound chasing to inbound enquiries 12:25 Learning a market he didn’t know 12:53 Doing the A to Zee of estate agency 13:21 Zee’s Golden Nugget 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT ZEE FARIDI Zee Faridi is Owner of Ezmuve Estate Agents in West Yorkshire. After running online businesses and beginning his own property investment journey, he took over a newly established estate agency and learned the profession while building the business. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.
AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Why does selling a property in the UK still take so long — and what can sellers do before they even find a buyer to make the process easier? In this episode of Golden Nuggets: Movers & Shakers, Liana Loporto-Browne, Managing Director of Loporto Browne Residential, joins Silvia Eldawi to unpack where delays can creep into a property transaction and why waiting until a buyer is found to start preparing can cost valuable time. 🎙️ WHAT WE COVER • Why the property selling process can become so complicated • Why having more property information available upfront could help • What could be included in a property information pack • Liana’s view on buyer commitment and reservation deposits • What sellers can do before any wider reform • Why sellers should instruct solicitors earlier • Why getting sale-ready matters • Why flexibility around viewings can help 👀 WHO IS THIS FOR? Homeowners preparing to sell, movers already on the market and anyone who wants to understand why the period between agreeing a sale and reaching exchange can take so long. It’s also useful for estate agents helping sellers prepare earlier and reduce avoidable delays once a buyer is found. 💡 GOLDEN NUGGET “Get sale ready.” Liana’s advice is simple: don’t wait until you find a buyer before instructing solicitors and gathering the information needed for the transaction. Do the hard work at the beginning to potentially save time, money and heartache later. ⏱️ CHAPTERS 00:00 Liana’s goal: faster conveyancing 00:21 Rightmove supports this season 00:54 Why is selling a property so complicated? 03:37 What would Liana change? 06:19 Should buyers have more financial commitment? 07:09 What can sellers do right now? 08:48 Liana’s Golden Nugget: get sale-ready 09:25 Why flexibility matters in a challenging market 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT LIANA LOPORTO-BROWNE Liana Loporto-Browne is Managing Director of Loporto Browne Residential in London and a former President of Propertymark. She draws on both agency and industry experience to explore why property transactions can take so long and what sellers can do earlier to make the process more prepared from the outset. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.
AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Ben Madden never planned a career in property. He started out in retail and hospitality, moved into estate agency almost by chance — and his first six months in sales were, in his own words, “a bit of a disaster”. Then he moved into lettings. That changed everything. In this episode of Golden Nuggets: Movers & Shakers, Ben Madden, Principal Director of Fine & Country West London, joins Silvia Eldawi for a conversation that comes with a little history: Silvia was once Ben’s line manager. More than two decades later, they look back at the people, decisions and market conditions that shaped his squiggly career path — from agency and business ownership to mentoring, recruitment and digital media. 🎙️ WHAT WE COVER • Why moving into lettings changed Ben’s career • The set of keys that unexpectedly led to a new job • Launching his own company in 2008 • Why the right manager can affect someone’s career trajectory • Recruiting for drive and determination • Creating The Boys Club • His work with Fine & Country • Moving into digital media and video • Coming full circle more than 20 years later 👀 WHO IS THIS FOR? Estate agents building their careers, managers responsible for developing people and anyone wondering whether they’re in the wrong profession — when they may simply be in the wrong role, team or environment. It’s also useful for agency owners thinking about recruitment, culture and how to spot potential beyond someone’s previous experience. 💡 GOLDEN NUGGET “Who you’re setting up for that interview can determine someone’s entire life trajectory.” Sometimes the right career move isn’t leaving the industry. It’s finding the part of it — and the people — where you thrive. ⏱️ CHAPTERS 00:00 Tough markets force businesses to adapt 00:23 Rightmove supports this season 00:56 Ben and Silvia go way back 04:09 Leaving to start Thorgills 06:39 Why Ben switched from sales to lettings 07:19 Recruiting for drive and determination 07:33 The interviews that changed Silvia’s career 10:38 Ben’s simple formula for keeping good people 11:35 What Ben does today 14:42 Full circle, 22 years later 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT BEN MADDEN Ben Madden is Principal Director of Fine & Country West London. His career spans estate agency, business ownership, industry leadership and property media. After starting in agency in West London, he went on to establish Thorgills and later sold the business. Today, he combines his work with Fine & Country with mentoring, industry initiatives and digital media. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.
AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove 📌 EDITOR'S NOTE This conversation was recorded shortly before the Government announced its intention to introduce independent regulation of property agents, including licensing and appropriate qualifications. Further details on implementation are still to be confirmed. What should someone have to know before they’re qualified to advise a client on selling their home? Steve Pymm, Managing Director of Pymm & Co, has spent more than three decades in estate agency and is proud of the profession — but believes the bar for entering it should be higher. In this episode of Golden Nuggets: Movers & Shakers, Steve joins Silvia Eldawi to talk about qualifications, training, apprenticeships and what raising professional standards in estate agency could actually look like. 🎙️ WHAT WE COVER • Why Steve wants higher professional standards • The relatively low barrier to entering estate agency • Experience versus formal qualifications • What a new agent should know before advising clients independently • Why learning alongside experienced colleagues matters • What sales progression and survey negotiations teach newer staff • The Ombudsman case caused by one incorrect property measurement • When Steve thinks new agents should qualify • His “Pymmy Manifesto” for qualifications and continued professional development 👀 WHO IS THIS FOR? Estate agents, agency owners, managers, apprentices and anyone considering a career in property — particularly those thinking about what minimum knowledge, training and qualifications should sit behind the advice agents give consumers. 💡 GOLDEN NUGGET Steve’s “Pymmy Manifesto” starts with an apprenticeship-style first year combining practical experience with formal learning, followed by a recognised qualification and continued professional development. The aim: make sure agents are properly prepared before advising clients independently. ⏱️ CHAPTERS 00:00 What would be in the Pymmy Manifesto? 00:12 Rightmove supports this season 01:03 Why Steve wants greater regulation 05:55 What should an agent know before advising clients? 08:30 Steve’s two Ombudsman cases 11:13 When should an agent qualify? 11:45 The Pymmy Manifesto 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT STEVE PYMM Steve Pymm is Managing Director of Pymm & Co in Norwich and brings more than three decades of estate agency experience to the conversation. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.
AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Ben Madden has bought three properties in his life. Not one of them was in the location where he originally started looking. And he was already an estate agent. In this episode of Golden Nuggets: Movers & Shakers, Ben Madden, Director of Fine & Country West London, joins Silvia Eldawi to explore why the home you eventually buy may look very different from the one you imagined at the start of your search. 🎙️ WHAT WE COVER • How buyers should start narrowing down where to live • How to identify your genuine non-negotiables • Balancing location, space, condition and budget • Why viewing unsuitable properties can still teach you something • Why buyers should let estate agents suggest alternatives • How to investigate an unfamiliar area • Why thinking regionally can open up more options 👀 WHO IS THIS FOR? Home buyers, first-time buyers and movers who feel restricted by their current search criteria or are struggling to find a property that ticks every box. It’s also useful for estate agents helping buyers work out which requirements are genuine non-negotiables and where there may be room to widen the search. 💡 GOLDEN NUGGET “Think of your move as a regional move rather than ‘I want a road or a town or a village’.” Ben’s advice is to widen the lens. Sometimes ten minutes in another direction can open up far more opportunity. ⏱️ CHAPTERS 00:00 None of Ben’s homes were where he first looked 00:34 Rightmove supports this season 01:07 How do you decide where to look? 02:59 What are your real non-negotiables? 03:17 The area Ben said he’d never live in 06:31 The perfect property only exists in your mind 06:46 Learning through the search process 07:13 Let your estate agent make suggestions 09:19 Rightmove mover insights 09:36 Ben’s Golden Nugget 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT BEN MADDEN Ben Madden is Director of Fine & Country West London. Drawing on both his professional experience and his own three property moves, he explores how buyers decide where to live, what really matters in a home and why keeping an open mind can uncover options they hadn’t originally considered. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.