Show Notes
Ever picked up your car from the dealership service drive, only to have the check engine light pop back on before you even made it home? You’re not alone and it’s not an accident. Here’s the truth: most mechanics out there actually give a damn. They want to fix your car right the first time. The problem is, under the current dealership model, doing the job right means taking a financial hit. Between 0.4 warranty diagnostic limits, insane management quotas, and flat-rate pressure, the system ...
More from Flat Rate Tech Podcast
Your manager calls you into the office and says: "You're not producing enough." Now what? Is the problem you? The shop? Dispatch? The work you're getting? In this episode, we talk about how to handle that conversation, how to look at the numbers, and how to figure out what's really going on before you start blaming everyone or looking for another job. Get the facts. Then decide what to do with them. Support the show SPONSORED BY BAY DIAGNOSTICS www.BayDiagnosticsGroup.com You've heard t...
www.BayDiagnosticsGroup.com The automotive industry has changed a lot in the last 25 years. Technology has changed. Dealerships have changed. The way technicians work has changed. And so has the pressure on technicians to produce more while dealing with more procedures, more documentation, more delays, and more problems outside of their control. So why are technicians leaving? In this episode, I talk about what I think is happening inside the automotive industry, why good technicians are gett...
I get emails from technicians who are thinking about quitting. I talk to technicians who are frustrated, burned out, and seriously considering leaving the automotive industry. And a lot of them are good technicians. Technicians with experience, ability, and a lot of potential. The hard part is, I don't always have an argument for them. Because I understand what they're talking about. I'm dealing with a lot of the same things myself. I don't want to see good technicians leave this industry. I ...
Technicians think management is the problem. Management thinks technicians are the problem. And that disconnect is killing shops. Leadership isn't about a title. It's about trust, communication, accountability, and actually listening to the people doing the work. Because when technicians stop believing their voice matters, they start checking out. And eventually, they leave. Bay Diagnostics Group Truth From The Bays. Solutions For The Shop Baydiagnosticsgroup.com Support the show SPONS...
The service drive used to be the bridge between the customer and the technician. The customer had a problem. The advisor listened. The technician diagnosed it. The shop fixed it. Somewhere along the way, that got replaced with numbers. Hours per RO. Effective labor rate. Gross profit. CSI. Retention. Customer pay. There’s nothing wrong with tracking numbers. A dealership has to make money. The problem is when the numbers become more important than the people. Because customers don't care abou...