487. The Secrets to Never Losing an Employee Again with Joey Coleman [Encore Edition]
The Game Changing Attorney Podcast with Michael MogillShow Notes
What if the real reason your best people leave has nothing to do with money, and everything to do with the first 100 days?
In this encore of episode of The Game Changing Attorney Podcast, Michael Mogill welcomes Joey Coleman, client experience expert and New York Times bestselling author of Never Lose an Employee Again, to break down the 8 phases every team member moves through and what it actually looks like to build a workplace people refuse to leave.
Here's what you'll learn:
Why "new hire's remorse" kicks in seconds after someone accepts your offer (and how to counteract it)
How to make a team member's first day so remarkable they can't stop talking about it when they get home
What separates firms with true advocates from those who can't even get an internal referral
If your onboarding still looks like a binder and a benefits form, this is your playbook for something better.
(00:00:45) Introduction (00:02:49) Joey Coleman returns to the podcast (00:04:28) Why new hires quit in the first 100 days (00:07:05) Show, don't tell: proving you care about your people (00:08:27) The 8 phases of employee experience (00:15:45) The ROI of remarkable onboarding (00:17:34) Job postings that actually stand out (00:22:14) Notre Dame's legendary offer letter (00:29:51) Creating a remarkable first day (the JAM example) (00:35:14) Coworkers vs. colleagues (00:44:29) The 2-minute video challenge
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Links & Resources:
Never Lose an Employee Again by Joey Coleman
Never Lose a Customer Again by Joey Coleman
Tribute
Yoko Co
Bonusly
Jim Kwik
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Learn what sustainable growth can look like for your firm at crispcoach.com.
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Past guests on The Game Changing Attorney Podcast include David Goggins, John Morgan, Alex Hormozi, Randi McGinn, Kim Scott, Chris Voss, Kevin O'Leary, Laura Wasser, John Maxwell, Mark Lanier, Robert Greene, and many more.
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