138 - Day One Done Right: Creating Connection That Leads to Retention

How do you grow a chiropractic practice without losing the thing that made you want to become a chiropractor in the first place? Dr. Lona and Dr. Andrew challenge practice owners to keep the adjustment at the center as the practice gets busier, adds services, or begins to scale.

Which numbers actually tell you whether your practice is retaining patients well? Dr. Lona and Dr. Chris Grier break down the retention metrics that reveal where patients are staying engaged, progressing into the next phase of care, or quietly falling through the cracks.

How do you build opportunities in your practice before you know whether showing up will actually pay off? Dr. Lona and Dr. Andrew explore why some of the most valuable practice growth happens when you keep showing up in service before the outcome is obvious.

How do you know when a team member is no longer the right fit for your practice? It starts with getting clear on whether the problem is the person, the role, the communication, or the expectations around the work.

What does it take to build a chiropractic practice that can keep growing without staying dependent on the owner? It starts with recognizing when the habits, systems, and assumptions that got you here no longer fit the practice you are building.