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Vibe Coding Is a Bandaid on a Bandaid ft. Saumyo Mukherjee (Braze)
[Un]Churned – The No. 1 Podcast for Customer RetentionShow Notes
AI adoption feels chaotic right now. Saumyo Mukherjee calls it "good chaos."
He's VP of Business Systems at Braze. 24-person team. Supports 2,000 employees. Sits between every GTM function using AI.
This episode covers vibe coding sprawl. Duplicate automations. And a handoff automation that replaced 1.5 days of manual work.
Plus his take on in-app intelligence, token budget and why tool-switching kills CSM productivity.
Real tactics from inside a fast-scaling SaaS company. ---
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.
--- What you'll learn - Why "good chaos" beats no chaos - How Braze runs quarterly AI hackathons - The sales-to-services handoff fix that saved days - Why token costs are the new budget battle - Why in-app intelligence beats tool-switching
--- Timestamps 0:00 - Preview & Introduction 1:30 - Meet Saumyo Mukherjee, VP of Business Systems at Braze 3:52 - Vibe coding sprawl problem 7:53 - The AI idea box & Sales-to-services handoff fix 11:52 - Balancing freedom and guardrails (Quarterly AI hackathons) 14:32 - Anthropic, token costs, and budget strategy 18:30 - Why in-app intelligence wins 19:45 - Braze's return to Gainsight
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Josh is writing a book on building customer relationships. Follow his journey and insights at www.joshschachter.com
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Where to Find the Guest Saumyo Mukherjee: https://www.linkedin.com/in/saumyo/
--- Where to Find Josh: LinkedIn: https://www.linkedin.com/in/jschachter/ Unchurned Substack: https://unchurned.substack.com/
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Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.
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