Fixing the 70% Failure Rate in Transformation with Walt Carter of THG Advisors

What does it take for new technology to stick inside a people-first business? David Wright speaks with Ankur Anand, Group CIO and Member of the Executive Council of Harvey Nash, about framing AI around real business problems and bringing people into every decision.

Luxury brands once sold themselves on product alone. Today, brand experience is the differentiator, and Chad Anderson, Head of Customer Care and Roadside Operations at Mercedes-Benz USA, sits at the center of that shift, turning service calls, dealership visits and customer data into a single view of loyalty.

Most patient experience data never becomes learning. It gets collected, filed, and forgotten, instead of turned into the improvement it was meant to drive. Claire Marshall, Founder of Improving Experiences Ltd, spent three decades inside the NHS closing that gap, and argues most organizations already have everything they need. They just aren't using it.

An executive carries a reputation built on credentials and results. David Wright talks with Tricia Gray, Chief Executive Officer of Aditus Partners, about what leadership actually requires, and turning personal loss into a legacy of storytelling and connection.

Boyden has spent decades building trust as the world's oldest executive search firm. Gary Pikul, its CTO, joins David Wright to break down the AI threat now testing that trust. He unpacks AI-driven impersonation scams in recruiting and the career risks that shaped his path to the C-suite. From a bike-riding analogy to a career-defining early mistake, Gary makes the case for why judgment, not just technology, is what will separate the firms that survive this shift from the ones that don't.