Show Notes
What happened to the truth? I find myself fixated on a troubling realization. It feels remarkably easy to win over an audience with a slogan, a promise without substance, or blatant mistruths, even when those are wildly disconnected from the audience's reality. And even more surprisingly, they are not only readily accepted but also often repeated and shared. I wanted to understand why. Not from a political or media lens, but from a human one. What is it about human nature that makes us so vulnerable? That question led me to two conversations on Chatter That Matters. What ties them together is a sobering conclusion. Our minds have not fundamentally changed, but the tools used to target them have. Unless we become more intentional about how we think as parents, citizens and individuals navigating the uncertainties and complexities of life, it will remain dangerously easy to sell comforting narratives that drift far from reality. Gordon Pennycook, a highly regarded cognitive scientist whose journey from small-town Saskatchewan to a renowned thought leader at Cornell University gives him a rare lens on how ordinary people reason in extraordinary information environments. Gordon studies why we are so trusting, why misinformation spreads faster than truth, and why most of us are not irrational or malicious, just distracted. His research shows that people do not fail because they cannot think, but because the systems around them reward speed, emotion, and certainty over reflection and accuracy. We discuss why falsehood often outperforms truth online, how social platforms exploit attention rather than intention, why news has become opinionated, and why there is still hope. I then bring in Milos Stojadinovic, a cybersecurity and threat expert at RBC, who thinks like attackers, so the rest of us do not have to. Milos explains how cybercrime has become organized, global, and industrialized, from ransomware-as-a-service to AI-powered scams and nation-state involvement. His insight makes one thing clear. Trust is still our greatest human strength, but it has also become the easiest point of entry for those who want to exploit it.
More from Chatter that Matters
What would you risk to build something remarkable? Andrew Black sold sunglasses from under his bed at Queen's, built a million-dollar business before graduating, and sent his résumé to 500 headhunters before Nike USA gave him a shot. Andrew learned from Phil Knight, joined LEGO when it was struggling, and launched Virgin Mobile Canada after Richard Branson hired him. Today, his firm, BrandProject, has backed 44 consumer brands. Andrew is a winner. Andrew shares why challengers win by championing the customer, why investors back people before ideas, and what the best builders do when things get hard. You'll also hear Phil Knight's unforgettable parting advice and how Richard Branson once knocked Andrew out of a sailboat to win a race. His message is simple: "You have to bet on yourself. You only get so many at-bats, and you better make them count." If you're building a company, considering a career leap, or wondering whether to take your next big swing, this conversation is for you. Stick around to the end. I share my three takeaways and a secret: what most successful entrepreneurs do that you can easily follow.
"Go through your day, find something that pisses you off, and fix it." That might be the best definition of entrepreneurship I've ever heard. It comes from Julie Cole—a "recovered" family lawyer, mom of a growing family and co-founder of Mabel's Labels. For Julie, necessity truly was the mother of invention. And it served her twice. First, Julie noticed parents labelling their kids' belongings with masking tape and markers, only to have those labels fall off in the wash, disappear in the dishwasher, or fail somewhere between school and summer camp. At the same time, Julie's eldest son, was diagnosed with autism at age three. With a toddler and a newborn also at home, she realized a traditional career couldn't bend to meet her family's needs. So she built one that could. Together with her sister and two best friends, Julie began making labels in her sister's basement long into the evening. Twenty-three years later, Mabel's Labels has been recognized twice by the RBC Canadian Women Entrepreneur Awards, and Avery successfully acquired the business. I then end the episode sharing my small-business tip of the week: This is Episode 3 of Small Business Matters, a five-part conversation series running throughout October, thanks to the support of RBC. Next week: Andrew Black.
For decades I've admired Bruce: his integrity, his personality, his intuition and his drive. He helped build Lavalife before most of us trusted the internet, became one of Canada's best-known Dragons on Dragons' Den, and co-founded Round13 Capital. Few people have had a front-row seat to nearly four decades of disruption. Fewer still are this honest about what it takes. This isn't an interview. It's a masterclass woven into a podcast. Hard-won lessons from someone who will tell you that anyone who claims to bat a thousand isn't telling the truth. We will also learn about 13th Round: Fight for Life, which has brought 700 kids into the boxing ring for discipline, belonging and self-esteem and then my Tony Takeaway: My lesson in life for all who dream and do. Episode 2 of Small Business Matters, honouring our Small Business heroes, and presented by RBC. CHAPTERS 00:00 Three kinds of people: who makes things happen 02:57 Curiosity at 65, and what never changes about success 05:21 Lessons from his father: grade eight, $50 and humility 06:50 Dragons' Den: the fame, the brand and why he left 08:43 Lavalife: building trust before anyone trusted the internet 10:19 Why founders fool themselves, and the feedback loop 11:32 Passion vs. introspection: what Bruce looks for first 12:38 The pitch every investor dreams of 14:06 Billion-dollar valuations, AI and getting back to basics 15:39 The 51/49 rule, and Bruce's Achilles heel 19:18 Taking the emotion out of investing 20:25 Why Canada is the best place to build a business 22:52 Celebrating entrepreneurs like hockey players 24:01 13th Round Fight for Life 25:35 The letter Bruce hopes to receive 26:33 Tony's three takeaways 28:15 Stand for something before you try to stand out If this episode moves you, share it with one person who's building something. A business, a brand or a career. Round13 Capital: https://round13.com/ 13th Round Fight for Life: https://13thround.life RBC Small Business: https://www.rbcroyalbank.com/business/index.html
What if the greatest threat to your business isn't what's broken but what's working beautifully? To launch my five-part Small Business Matters series, I sit down with Sid Paquette, Head of RBCx for a powerful conversation about building enduring businesses and Canada's new economy. Sid explains why entrepreneurs must disrupt themselves before someone else does, how unexpected value turns customers into advocates, and why passion, resilience and execution are essential to attracting exceptional talent. He also explores the importance of embracing failure, hiring people who complement your weaknesses and creating a culture where bold ideas can thrive. The conversation then turns to Canada's defining economic opportunity: helping homegrown technology companies secure the capital, expertise and connections they need to scale here—and compete everywhere. I close with an essential lesson for everyone: Attention is the oxygen of every endeavour. In an age of relentless noise, earning attention begins by listening generously and becoming part of your customers' stories, not simply telling your own. Whether you're growing a business, building a team or reinventing your career, this episode will challenge you to disrupt what's working, create value no one expects and turn attention into meaningful engagement. Chatter That Matters is presented by RBC. To learn more about why RBC Small Business banking works as hard as you do: https://www.rbcroyalbank.com/business/index.html To learn more about RBCX Ventures: https://www.rbcx.com/portfolio/ RBCx $1.4 billion growth fund: https://www.rbcx.com/investments/rbcx-growth-fund/
Our Loves - Avi Nesher Can a film change how we see the world and ourselves? At the Toronto International Film Festival, I sat down with celebrated Israeli filmmaker Avi Nesher to discuss Our Loves, his moving new film about seven strangers whose personal struggles are overtaken by the events of October 7, 2023. Nesher reflects on five decades of filmmaking, the balance between structure and creativity, and why actors and audiences are partners in the storytelling process. In a deeply personal conversation, he also explores grief, artistic freedom, second chances, and cinema's power to build empathy, bring people together, and help us heal. And our world needs healing.