Michael King: The challenges of being an Ombudsman: Operations, policy and reform
Making Complaints CountShow Notes
Michael King, Local Government and Social Care Ombudsman, and Rob Behrens, Parliamentary and Health Service Ombudsman, discuss the challenges facing their organisations, ways of learning from each other and ombudsman reform.
We hope this frank conversation will provide helpful insights for the public into the workings of ombudsman services, and valuable lessons for other ombudsman and public service organisations.
More from Making Complaints Count
An audio version of our Spotlight on accessible communication report.
Sadia Mir, member of our Public Engagement Advisory Group joins us on the latest episode of our podcast. The Group gives us feedback and ideas about how to make sure complainants get a high quality, empathetic and timely service from us.
We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count.
The theme for this year’s World Patient Safety Day is Safer Care for Every Newborn and Child. In our latest Making Complaints Count episode, we explore what this means for families and the NHS.
This week, we're joined by Paul from DEFRA, Gemma from University Hospital Birmingham and Tina from Natural England to discuss the Complaint Standards.