Why you keep filling out the same forms — and why it’s about to end
Transform Gov - the digital government podcastShow Notes
Digital identity is often talked about — but rarely understood in practical terms.
In this episode of Transform Gov, Maeve Kneafsey speaks with Marie Wallace, Managing Director and Global Lead for Digital Identities at Accenture, about what is broken in how we prove who we are today — and what is changing.
From repeatedly filling out forms to sharing far more personal data than necessary, Marie explains why current identity systems are no longer fit for purpose — and how digital wallets and selective data sharing could transform how citizens access services.
This conversation focuses on: Why identity systems are fragmented and inefficient How digital wallets give citizens more control over their data What “selective sharing” actually looks like in practice How trust is changing in a digital world The risks if identity systems are implemented badly
In Part 2 we explore the economic impact and what this means for Ireland.
Chapters 00:00 Introduction to digital identity and control of data 01:12 What digital identity actually means (and why it’s broken) 02:14 Why sharing too much data is a problem 03:02 Marie’s background in AI and data privacy 04:07 Why centralised data creates risk 06:18 AI, deepfakes and the growing identity challenge 07:50 Designing better identity into public services 09:11 Why identity isn’t reusable today 10:02 Public concern around biometrics and data 11:09 Breaking down silos between public and private services 12:27 The real problem: forms, friction and delays 13:26 What governments need to build (trust + wallets) 14:57 Trust frameworks and verification explained 16:27 EU regulation and what happens next 17:47 Who owns identity in this model 19:13 Efficiency and cost impact (part 2) Hosted on Acast. See acast.com/privacy for more information.
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