Michael Kempe on How AI Is Reinventing the Professional Services Business Model
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)Show Notes
AI may make professional services faster, but Grant Thornton Advisors CIO Mike Kempe believes the bigger opportunity is to rethink what clients are actually buying.
In this episode of Technovation, Kempe joins Peter High to discuss how Grant Thornton is using AI to reimagine professional services from the ground up. He explains why simply automating individual steps leaves much of AI’s potential untapped, how the firm keeps human judgment at the center of AI-enabled work, and why trust and governance remain essential as adoption scales. Kempe also explores a larger shift in the industry: away from traditional time-and-materials engagements and toward a model built around outcomes, insight, confidence, and results.
The conversation also covers Grant Thornton’s AI investments, its GTAP audit platform, experimentation with AI agents, M&A integration, and the evolving role of the CIO.
This episode is presented by ElevenLabs — Bringing technology to life. Learn more at elevenlabs.io
This episode is also presented by Retool — Build internal software better, with AI. Learn more at retool.com
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