The Dashboard You Need to Track Your Metrics
The Business Savvy Therapist: Marketing, Hiring & Systems to Grow and Scale Your Therapy PracticeShow Notes
Sign up for the FREE Money Master Plan- For Therapists Scaling into a Group Practice → https://mccancemethod.com/master-your-money-mindset-organic/ Want to watch this episode on video? Check it out here on YouTube: https://youtu.be/nmtoAQflQKI In this episode, I sit down with Tory Krone, founder of Practice Vital, to break down the exact metrics every group practice owner needs to track in order to grow without micromanaging or burning out your team. We dive into why so many therapists are unintentionally flying blind, which numbers actually matter and how the right dashboard can help you make confident hiring, compensation, and leadership decisions. Make sure to bring your paper and pen because this episode is full of actionable tips! Here are some key points in this episode: [03:41] Why guessing your practice’s health doesn’t cut it anymore
[05:52] The top metrics you need to be tracking (even if you’re not a numbers person)
[06:57] What utilization rate is and why it matters before you hire or give raises
[09:46] How to track true client retention and why most practices are getting it wrong
[14:59] How to get clinician buy-in around metrics without micromanaging
[18:33] Why newer clinicians often struggle with churn and what you can do about it Links From The Episode: Here is the Janeapp link for TWO free months on us! https://janesoftware.partnerlinks.io/ytg4vn Use Coupon: MCCANCE2MO Learn more about Practice Vital and get $30 off your first month using code McCanceMethod → https://www.practicevital.com/?ref=mccancemethod Take the Kolbe: https://www.kolbe.com/?kapcode=0FC7F34B3D07496BA6C40B5D9B3EC1D8&entry_redirect=1
More about Tory Krone: Tory Krone, AM, LCSW Tory Krone is a licensed clinical therapist, the owner of a group therapy practice, and co-founder of PracticeVital. With over 15 years of experience as a therapist and over a decade owning and operating Proactive Therapy in Chicago, Tory has seen just how hard it is for practice owners to easily access and understand the data they need to run a successful business. In 2023, recognizing a major gap in the industry, she set out on a mission to make data easier to understand and more actionable for group practice owners. What began as an automated dashboard for her own team quickly evolved into PracticeVital—the first-ever automated dashboard built specifically for therapy practices. Tory is passionate about taking the guesswork out of growth and helping fellow practice leaders build sustainable, values-driven businesses with clarity and confidence. Want to Connect with Tory? Practice Vital: www.practicevital.com
Follow me on Instagram, @nicole.mccanncemethod. If this episode provided you with value and inspiration, please leave a review and DM to let me know. Click here: https://www.instagram.com/nicole.mccancemethod
More from The Business Savvy Therapist: Marketing, Hiring & Systems to Grow and Scale Your Therapy Practice
Sign up for my FREE Masterclass- How to Build a 7-Figure Group Practice and earn 1 CE Hour → https://mccancemethod.com/webinar-free-masterclass-from-solo-to-superteam/ In this episode, I share how to handle team performance issues in your group practice without immediately blaming yourself or your team. We’ll talk about how to spot whether it’s a people, leadership, or systems problem, plus simple ways to improve communication, give feedback, and build a team that makes your life easier! Make sure to bring your paper and pen because this episode is full of actionable tips! Here are some key points in this episode: [05:19] How one difficult team member can impact your practice culture. [06:58] Is it a people, leadership, or systems problem? [08:28] Improving team performance through better systems and training. [10:36] Why clear communication makes you a better leader. [14:42] The importance of giving consistent, timely feedback. [17:08] How to give feedback with curiosity instead of blame. Links From The Episode: Kolbe - https://www.kolbe.com/?kapcode=0FC7F34B3D07496BA6C40B5D9B3EC1D8&entry_redirect=1 Listen to Episode #49: 2 Must-Have HiringTools You Need to Grow (Part 2) - https://mccancemethod.com/episode-49/ Loom: https://www.loom.com Mentioned in this episode: Sign up for my FREE Masterclass- How to Build a 7-Figure Group Practice and earn 1 CE Hour → https://mccancemethod.com/webinar-free-masterclass-from-solo-to-superteam/
Sign up for my FREE Masterclass- How to Build a 7-Figure Group Practice and earn 1 CE Hour → https://mccancemethod.com/webinar-free-masterclass-from-solo-to-superteam/ Want to watch this episode on video? Check it out here on YouTube: https://youtu.be/siPW-_kQA0s In this episode, I share the 4 key metrics every group practice owner should be tracking to identify where they're losing potential clients. I'll walk you through the benchmarks for each metric and how to fix the growth leaks in your practice so you can stop wasting money on marketing and start scaling smarter! Make sure to bring your paper and pen because this episode is full of actionable tips! Here are some key points in this episode: [08:00] The 4 key metrics that predict practice growth. [14:20] How to identify where you're losing potential clients. [19:25] How to improve your consult call show rate. [23:50] How to increase your consult call conversions. [30:10] The benchmarks every practice owner should track. [34:41] Why fixing one growth leak at a time matters. Links From The Episode: Build Your 2027 Million Dollar Growth Plan with me in Florida → https://mccancemethod.com/product/2027-annual-planning-weekend/ Here is the Janeapp link for TWO free months on us! https://janesoftware.partnerlinks.io/ytg4vn Use Coupon: MCCANCE2MO Want the Consult Call Script? DM me @nicole.mccancemethod on Instagram with just three words “Consult Call Script” and I will send it right your way. Click here: https://www.instagram.com/nicole.mccancemethod/ Mentioned in this episode: Sign up for my FREE Masterclass- How to Build a 7-Figure Group Practice and earn 1 CE Hour → https://mccancemethod.com/webinar-free-masterclass-from-solo-to-superteam/
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