Show Notes
Episode 671 features Ashley, your friendly neighborhood 911 dispatcher out of Elkhart City, IN. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The progress and challenges of ride-alongs, staffing, and cross-training in modern dispatch centers
How Ashley transitioned from dispatcher to supervisor and her strategies for building a positive team culture
Mental health struggles, the importance of self-care, and the impact of therapy on career sustainability
Changes in training new dispatchers and the shift toward a more supportive, inclusive atmosphere
Real-life critical incidents, including officer-involved shootings, and their lasting effect on perspective and practice
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
More from Within the Trenches
Episode 676 features Heidi, a supervisor and 911 professional with Anoka County 911 out of Minnesota. This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The impact of evolving technology, including AI and non-emergency call triage, on the dispatcher's role
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A mother and her nine month old baby were trapped inside a burning apartment. On the other end of the phone was 911 dispatcher, Christina. As the fire moved through the apartment, Christina stayed on the line giving instructions, keeping the caller focused, and trying to be the calm voice she needed in a horrific situation. As the phone went silent, Christina could only hear fire. The call stayed with her long after her shift ended. Years later, she finally had the opportunity to speak with the woman whose voice she had never forgotten. What the caller told her brought the story full circle. This story comes from Christina's conversation on Within the Trenches Episode 673, where she shares her journey in 911, training the next generation of dispatchers, peer support, and the calls that stay with us. Within the Trenches - True stories from the 911 dispatchers who live them is a podcast based on the experience of being a 911 professional. Each episode will take you on a roller coaster of emotions. Subscribe for more stories from 911 heroes like Christina. #911dispatcher #firstresponders #WithinTheTrenches #IAM911 #podcast
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