Show Notes
In This Episode
Financial institutions (FIs) are currently navigating a "perfect storm" of technological, market, and consumer shifts. They face a multi-front war: constant economic and regulatory pressure, soaring consumer expectations for 24/7 personalization, and the existential threat of megabanks with massive tech budgets.
To survive and thrive, FIs must move beyond "pilot purgatory"—where 95% of generic AI pilots fail—and adopt a banking-specific AI workforce,an AI-powered intelligence layer for modern banking.
In this episode of Breaking Banks host Jason Henrichs is joined by Dan Michaeli, CEO & Co-Founder of Glia, a digital customer service and banking AI platform serving over 700 FIs, and Madeline Fredin, SVP of Growth & AI Transformation at Alloy Labs to explore how a self-learning institutional brain unifies data across the organization. By starting with the contact center—the richest source of unstructured interaction data—banks can build a foundation that shifts their entire operation from reactive service to proactive growth and agentic workflows.
More from Breaking Banks
Barq means lightning in Arabic, and for once the brand name might be underselling it. One million users in three weeks, more than 15 million users across over 210 nationalities today, with around $118 billion processed since launch.
In this episode, Brett King sits down with Carl Rivera, Chief Product Officer at Nubank—one of the world’s largest digital banking platforms—to discuss how Nubank is redefining modern banking.
As banking, wealth, and commerce converge, customers increasingly expect one view of their financial life — a view they often get from third-party apps rather than their bank. Are banks misdiagnosing what is holding them back?
As a Peace Corps volunteer with an engineering degree from MIT, Doug Ricket, Founder and CEO, PayJoy, a leading financial services provider for underserved consumers across emerging markets, learned first-hand what it means to build trust in underserved communities. The experience in West Africa sparked a long-held interest that eventually put Doug’s engineering and tech background to work to make a true financial impact and build a mission-driven business for underserved consumers, 20 million of them to date across 9 countries (Mexico, Brazil, Indonesia, South Africa, Ecuador, Peru, Panama, Colombia, and the Philippines)
Can a not-for-profit, member-owned credit union genuinely out-innovate a bank with a multi-billion-dollar AI budget by being more disciplined and mission-anchored?