Show Notes
In this episode, Glenn, a UX research consultant, shares his insights on why asking "why" in user research can sometimes be a terrible idea. He explains how psychology plays a role in people’s ability to truthfully answer "why" questions and how asking them can lead to rationalization, giving us responses that may not reflect true motivations. 👉 If you have any tips on fantastic speakers from across the globe, feedback, or any questions, we’d love to hear from you too. Reach out to [email protected] 🔎 Do you want to know more? Check out this episode at: https://www.uxtweak.com/podcast/glenn-stevens-why-not-to-ask-why/ Episode highlights 00:03:30 – Why asking "why" in user research can be problematic 00:05:43 – The psychology behind people's inability to explain why truthfully 00:12:28 – Using storytelling as a more effective method for gathering insights 00:17:18 – The dangers of rationalization in interviews and how to avoid it 00:29:59 – Why asking "why" in surveys can be more acceptable 00:32:03 – Where to follow Glenn for more insights About our guest Glenn Stevens Glenn, a research strategist based in Belgium, helps organisations advance their research practice and de-risk their decisions by gaining evidence about what their customers need and want. He mixes qualitative and quantitative methods to observe what people need, ask them about it or measure it. Driven to enhance the effectiveness and validity of insights, he's passionate about optimising research design and finetuning questions and tasks. Over nearly a decade as a UX contractor, he's partnered with clients like Ahold Delhaize, Novartis, Accountable, Belfius, Auth0 and Red Cross. Currently, he helps ING expand their research methodologies, influence and reach. 🔎 Where to follow Glenn LinkedIn 👉 Did you know that UXtweak also offers a series of webinars packed with practical knowledge for UX professionals? Check out the episode with Kevin Liang, where he talks about driving strategy in reactive environments. About this podcast: Welcome to UX Research Geeks, where Tina Ličková, a researcher and strategist, talks with researchers from around the globe about topics that matter to them. 🐝 Brought to you by UXtweak, an all-in-one UX research software. Start your research for free at: https://www.uxtweak.com/ 👈 🐝 Where to follow UXtweak: LinkedIn / Instagram / YouTube / Facebook / Twitter
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