Show Notes
The Institute for Government was pleased to welcome Dan Tomlinson MP, Exchequer Secretary to the Treasury, to share his experiences as the sole departmental minister for His Majesty’s Revenue and Customs – and set out his vision for transforming the department.
What will the shift to “digital by default” mean for HMRC’s performance, culture and operating model? How can digital transformation improve customer service? And what have the minister’s 10 months in the role taught him about the way HMRC works and how it can be reformed?
Following his keynote speech, Dan Tomlinson was in conversation with IfG Chief Economist Thomas Pope and took part in an audience Q&A. Learn more about your ad choices. Visit podcastchoices.com/adchoices
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