Three employment services became one. What happened next helped change Ireland’s Live Register from 17% to 10%.
Transform Gov - the digital government podcastShow Notes
Louise McKeever started her civil service career as a clerical assistant in 1995. Today, she is the first woman to serve as Ireland’s Government CIO.
In Part 1 of this conversation with TransformGov host Maeve Kneafsey, Louise takes us inside: 🔹 Intreo — how Community Welfare Services, Activation Services and Local Office operations were merged into a single case management model, integrating two commercial providers for the first time, in what may have been the first large-scale Agile programme in Irish government 🔹 Change management under pressure — bringing established specialists onto a new system by treating resistance as a concern for business continuity, not stubbornness 🔹 AI in government, before it was called that — using robotic process automation to clear COVID-era claims backlogs 🔹 AI with humans in control — an NLP tool flagging GDPR anomalies in farm applications, and a satellite-imagery compliance system for Common Agricultural Policy payments, with every payment-affecting decision made by a human officer 🔹 Her own path — from clerical assistant to first female CIO at the Department of Agriculture, to Ireland's first female Government CIO
Part 2 coming soon.
🎧 TransformGov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture.
📅 The Ireland eGovernment Awards and Leadership Summit take place 24 September at O'Reilly Hall, UCD. Find out more at digitalgovawards.com
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